Patient Satisfaction Assessment

With patients today using the threat of reporting low satisfaction rates in the hopes of receiving faster or higher quality care, they seem to have taken the upper hand in some of the decision making of what will take place in the healthcare world (Sullivan). But is it really the survey results that will make the drastic changes that are needed?

The second concept is the patient satisfaction of the services that are provided at different medical facilitates. Some indicators for patient satisfaction are the number of patients that took patient satisfaction surveys and the number of comments from patients that wanted to see changes. More variables of

Connecting consumers to reliable health care information or health care providers can be challenging for any institution. At the current time, there are two popular methods that allow consumers to access health care. One method to obtain reliable health-related information is through an electronic web-based resource. The other option, if a consumer prefers to see a health care provider in person, is through a walk-in clinic. Utilizing these resources allows the consumer to see a health care provider for acute and minor illnesses or obtain detailed information and potential treatment options via the internet. When looking to increase usability and awareness, institutions should understand the values and preferences of

Surveys are often used to evaluate systems within health care entities. Such objective data is often used by leadership within an organization to evaluate the effectiveness of organizational systems and processes. Suppose there was a recent decline in patient satisfaction, employee satisfaction, and culture of safety surveys. As an innovative healthcare leader, how would you approach addressing this recent data?

Hospitals are experiencing a financial impact with being reimbursed for the medical services provided to the patients. This can contribute to the patient having hospital acquired or related illnesses because of poor and inadequate quality of care rendered by the staff. Medicare and Medicaid are raising the bar with reimbursing the hospital for the medical services. They are basing the reimbursing for medical services upon the quality of care, patient satisfaction with services, mortality and readmission to the hospital rate (Carpenter, Short, Williams, Yandell, & Bowers, 2015, p. 255). As the level of quality of care is rendered to the patient, the medical staff objective becomes fostering patient centered care. This will increase patient satisfaction

At times, with certain things, my patience level is not as high as it should be. I tend to want things right in the moment. Even though I am not patient, it can still have a good impact on my work. Because I am not the most patient person, once I start working on an assignment or something, I always am impatient and want to finish it right there and then. This could be seen as a good attribute because I always finish work quickly once I have started it. This could be a good asset to your company because there are many people out there who are very relaxed and take long breaks on work. I am the complete opposite of those people, and I am impatient when completing work and wanting to finish it quickly.

[Patient Satisfaction]. Patient satisfaction is a patient’s level of contentment with the comfort, quality and perception of overall well-being in regards to the healthcare they obtain. Patient satisfaction is subjective and often multifaceted making it very difficult to define (Morris, Jahangir, & Sethi, 2013). A patient’s anticipated expectations compared to his or her

Active engagement of patient and families are critical. Organizations may have patient and family advisory committees, as well as patient surveys to continue to give feedback and improve patient satisfaction. Patient experience drives outcomes and consumers see patient experience, but the influence it will have on how long they engage in the healthcare for the long-term. An active measurement and feedback reporting of patient experience is necessary. The implementation of value based purchasing (VBP) and Random CAHPS surveys have all driven action. Also, the emerging Star rating

This theme was related to the purpose of analyzing the factors that influence patient satisfaction. One explanation for the results that were found is that patients in higher intensity regions tend to receive more discretionary health services, compared to patients in lower intensity regions. This also may explain why a higher mortality rate is among the most satisfied patients. Overall, this study is suggesting that patient satisfaction may be a marker for illness because patients who rely on their physicians more tend to report a higher satisfaction rating (Fenton, Jerant, Bertakis, & Franks,

Between June 5th and July 31st of 2015, a physician satisfaction survey was conducted on Development Centers’ consumers. A total of 150 surveys were completed. Each survey was collected confidentially after a doctor appointment, which may have included a medication review, therapy session or other type of treatment. The survey was then collected by a member of the support staff and mailed to the Quality team for entry and analysis. Much of the commentary was very positive. Some of the comments included were, “I see a big difference in my son since he’s been seeing [the doctor].” “[The doctor] is always very concerned about [my] needs when I ask a question.” “[The doctor] is always kind, friendly, and professional at all times.”

On a scale from 0 to 10, where 0 means “extremely dissatisfied” and 10 means “extremely satisfied” how satisfied are you with the ease of accessing care during your visit today?

Patient’s perception of her/his care in a hospital is an important indicator of the quality of healthcare services (CIHI, 2007, P. 22), also, it is a realistic tool to help meet patient’s expectations, reduce costs, develop and enhance strategic decision making, monitor healthcare performance and improve the quality of care (Al-Abri & Al-Balushi, 2014). Patient’s survey is used to gather information about the rate of their satisfaction during hospitalization period

These approaches attempted to build a comprehensive framework to investigate interrelations of variables that have impact on patients’ evaluations by encompassing all influences on satisfaction (Crow et al., 2002a). The overall satisfaction is a collective feeling which is made up of positive or negative emotional responses of different factors of hospital services. These factors of services are usually adopted from the extant literature. Perhaps, the factors of services differ across the studies; however,

The purpose of this study to examine the issues which impact patient satisfaction with surgical services and to discover the correlation between general satisfactions, satisfaction with precise outcome, and measured clinical outcomes. This study examines patient satisfaction after surgery. The participants were orthopedic patients that were randomly selected. The participants were selected following a surgery hospital visit. This study consisted of 4709 participants. Three factors approximately regulated the patient's overall satisfaction for the postoperative orthopedic patients’ meeting preoperative expectations, accomplishing satisfactory pain relief, and a perceived expectations of satisfaction related to hospital experience. Apparently,

The purpose of this paper is to gain an understanding of Patient Satisfaction Research in health care. By understanding the definition of patient satisfaction as well the use of patient satisfaction surveys in health care, others will be able to comprehend how managers of Health Care Organizations use the scores to improve the quality of care in their organization. After defining patient satisfaction research, then the question will be answered on how patient satisfaction surveys are used in health care, what influences patient satisfaction, how these surveys and