Patient Satisfaction Survey Essay

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SCIENTIFIC INQUIRY Quality of Care: Mr. Moore collaborates with ED staff to develop strategies to improve care and decrease wait times in the ED. Through obtaining survey data of patient’s expectations and complaints, staff will be able to pinpoint areas of concern that effect patient care outcomes. As chairman and facilitator of the UPC Mr. Moore provides leadership for UPC team in developed a tool for patient satisfaction survey. After a literature review the UPC agreed there is a clear impact of patient satisfaction on quality improvement of care. Moreover, the literature suggests patients’ evaluation of care is a realistic tool to provide opportunity for improvement and meet patients’ expectations. Continuity is a critical element of care delivery and require collaboration between patient and Provider-led healthcare team to prevent gaps and provide efficient seamless services. Research shows that patients who regularly visit their primary care physician have fewer hospitalizations and emergency visits than those who do not utilize primary…show more content…
Mr. Moore reads and disseminate scholarly articles related to improvement of patient care to validate a change in current practice. The process of change involves creating the perception that a change is needed, then moving toward the new desired level of behavior and, finally, solidifying the new behavior as the norm. Lewin’s three-step model of change unfreezing, changing, and refreezing seems appropriate for changing the current status quo. As stated in the literature the concept of team building is the core strategy in establishing meaningful and lasting change. Teamwork requires an explicit decision by the team members to co-operate in meeting the shared objective of improving the quality of
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