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Patient Satisfaction Survey : Hospital Reimbursement

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Patient Satisfaction Survey: Hospital Reimbursement
Introduction
Healthcare is the single largest business around the world and plays a vital role in society today. The desire to enhance quality of care in healthcare delivery has increased tremendously.
Hospitals and insurance providers alike as well as the Centers for Medicare and Medicaid Services (CMS) are aiming to measure the value of health care (Morris, Jahangir, & Sethi, 2013). Improving patient satisfaction not only enhances the care a patient receives overall but it can have a major impact on a hospital’s reputation and financial results as well (Hall, 2008).
A fundamental component of quality health care is patient satisfaction as well as a significant component of pay-for-performance (Morris, Jahangir, & Sethi, 2013). Healthcare facilities have now turned to patient satisfaction surveys as a method of calculating reimbursement. In utilizing these surveys, healthcare facilities have the ability to reflect on patient care performance further and improve the value of care they provide (Lee, 2014). Throughout the United States, patient satisfaction has become increasingly significant in the quality of healthcare that is delivered to patients (Bleich, Özaltin, & Murray, 2009). The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one national survey that has become more widely used in hospitals that measures patients’ perspectives of hospital care today (CMS, 2015). There are two
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