Performance Appraisal : Performance Evaluation

806 Words4 Pages
Performance Appraisal An effective method of performance evaluation is the 360-degree performance appraisal. This method utilizes supervisor(s), subordinates, peers, and occasionally customer feedback to provide the employee a clear picture how their actions affect others in the workplace (Dalton, 1996). Areas on a performance evaluation that utilize the 360-degree performance appraisal elements are; cooperation and teamwork, initiative and judgment, dependability, and customer service. These elements of the evaluation work together and meet the goal of a performance appraisal to motivate and improve the skills of the employee. Reliability and Validity Critical elements of any performance appraisal are its reliability, validity, and objectivity. Reliability is the consistency with which something is measured; validity is the extent to which an instrument measures whatever it is intended to measure (Saal & Knight, 1995). In terms of performance appraisal, questions addressed are if the appraisal is consistent across employees and those doing the appraising, as well as ensuring the appraisal is actually measuring employee performance and not an outlying characteristic. It is in this area that the 360-degree appraisal is effective. Several authors have agreed that one observer does not effectively provide a thorough performance assessment (Rothstein, 1990). Employees possess valid information and insight regarding performance, and are useful because they have an
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