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Personal Narrative: My Job At Mercy Health Saint Mary University

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My job at Mercy Health Saint Mary Campus was ironic. Most of the experiences that I acquired were different from what I have learned from FSU. At the college, I learned the basic computer hardware, software, and operating system. I took a class on how to repair computer by taking it apart and troubleshooting it with software. The other classes were networking, security, and windows server. I was surprised that desktop support technician at Mercy Health has a different process of how to do their jobs. I don't have all the permission to do everything myself. Most of the jobs were assigned to a specific team. The WAN team who is responsible for the network equipment such as the routers and switches. The LAN team job is to configure the servers.

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