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Pollo Research Paper

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I choose Pollo Tropical to do my mystery shopping. I went to this place on Wednesday March 28, 2017 . This restaurant is located at Hialeah 1592 W 49 St. I ordered 3 quarter chicken rice and bean. The cashier said: “For here or to go”? I answered that I need one for here . I was willing to spend less than $ 25. The restaurant is very attractive for several reasons . The place is located in a shopping center. Besides, it has an interesting view. The area was very neat. The floor, the glass door, and windows were clean. In a few words, this place looked attractive and gave a positive impression. When I entered, I did not find anyone to greet me. Only 2 cashiers served a tremendous of customers. I spent more than 15 minutes to place my order.

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