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Problems Of Staff Motivation, Lack Of Communication

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Executive summary

The following report is based on a case study of Lawton, Langridge, Lipton and Lawless, Solicitors. The main problems that have been identified are major problems of staff motivation, lack of communication (informal), and Mrs. Blakely 's lack of leadership skills.

A recommendation for the motivation problem is that Mrs. Blakely set attainable goals for the employees and reward and recognize the clerks when they have achieved their goals.

For the problem of lack of communication, it has been recommended in this report that weekly meetings be held and that Mrs. Blakely be retrained both for development of communication skills and leadership skills.

The reward program is expected to cost the company approximately $450.00 per month whilst the setting of attainable goals is not expected to cost the company anything. Because Mrs. Blakely will have to read 22 documents per month in order to recognize the employees appropriately, she will need to be paid extra for this work i.e. overtime pay. Assuming it will take half an hour to read one document, there will be approximately eleven hours spent on reading. It has been assumed that Mrs. Blakely earns $18.00 per hour while the clerks earn $15.00.

Therefore, approximately, it will cost the firm $500.00 per week for ten weeks. The weekly meetings will be run one hour before the end of the working day, beginning at 4:00 pm. and ending at 5:00 pm. eliminating the need to pay overtime.

1. Problem identification

1.1

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