Proposal to implement QMS in the company.
QUCC
24th October 2014
Student ID no 27010953
1 EXECUTIVE SUMMARY
Introduction
The company is a growing cleaning company with informal quality management system. The company can get more benefits in the future if the formal QMS process is implemented in it.
Legal requirements
The company is a cleaning company which attract the various legislations in its daily operation. The implementation of formal QMS will help the company to run with proper harmony with those legislations.
QMS options
The nature of the company demands strong and reliable QMS and ISO will be the right choice for it.
Quality Documentation
The documentation regarding the QMS will be prepared on the basis of ISO standards and specific needs of the company.
Conclusion
ISO will be the better QMS option for the company. 1 Contents
1 Executive Summary 2
2 Introduction 4
3 Evaluation of relevant legal requirements 5
3.1.1. The licencing body 5
3.1.1. Greening cleaning services 5
3.1.2. Resource management Act 6
3.1.3. Health and safety employment act 6
3.2. Rationale of QMS in addressing legislations 6
4. QMS Options 6
4.1. Suitable QMS for the company: 7
4.1.1. Iso as a popular system 7
4.1.2. Focus of ISO on improving business conditions 7
4.1.3. Customer focused attitude of ISO: 7
4.1.4. ISO as a status symbol: 7
5. Implementation documentation 8
6. Conclusion/Summary 9
7. References 10
Appendices
Appendix 1: Organisational structure 13
Appendix 2:
The quality standards for an organisation set down the ‘rules’ around the products and services the business provides, the suppliers and services they use, how staff are recruited and trained and how customer service is dealt with.
ISO 9001:2008 sets the requirements on the quality procedures and their content in sections 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2, and 8.5.3.
Quality Management System Development and Implementation, where we identify necessary procedures based on client- and product-specific needs and develop and deploy customized standard operating procedures (SOPs)
(International Organization for Standardization) ISO 9000, Quality Management Systems is a series of standards which outline how an organization may create and sustain an effective quality assurance system. The standards offer direction to organizations that want to ensure their services and products consistently meet customer
Most vendors possess Good quality Administration Methods which are relatively universal. The explanation for that is the original QMS began from the ISO 9000:Two thousand schedule. ISO, despite the fact that an excellent system for quality administration, won't propose greatest requirements, however like every specifications, works with minimal criteria. As a result, the company QMS is frequently generic and will serve compliance for you to file format as well as ISO sort contemplating a lot more than what it really does organization exercise.
Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).
It modifies the conventional methods used for quality assurance and improvement which is a novel approach to Total Quality Management (TQM). CQI actually assumes that it is possible to improve all the business systems and processes. This requires that organizational systems responsible for reporting and monitoring progress be in place at all the times (Zeipen and Lind, 2008).
Quality Management System (QMS) as mentioned in 21 CFR 820 is to be adapted. The QMS should meet the criteria as available in FDA Quality System Regulation.
19. Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE
Quality management is an integrative management philosophy aimed at the continuous improvement of performance of processes, products and services to achieve and exceed customer needs and expectations. It is a way of managing the whole business process to ensure complete customer satisfaction at every stage, internally and externally’. It transforms an organizational status to a world-class level and helps organizations achieve excellence. It has evolved as a management paradigm to improve organizational effectiveness competitiveness and
The standard was introduced by the International Organization for Standardization in 1987 (Mangula, 2013). ISO 9001 foundation was developed based on the eight quality management principles which include customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutual beneficial supplier relationship (Cianfrani, Tsiakals, & West, 2009). ISO 9001 standard went through a series of modification and revisions in 1994, 2000 & lastly updated in 2008 (Al-Refaie, Ghnaimat, & Li, 2012). The purpose of ISO 9001 is to outline the requirements for quality management systems intended to allow firms to continuously provide quality goods or services. This standard requires the eight requirement clauses to be documented and employees needs to follow the documented procedures on a consistent basis (Mangula,
“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).
ISO 13485:2003 is an International Organizational for Standardization published in 2003. This international standard requires specifications for a quality management system where an organization needs to provide for designing or manufacturing medical devices. These requirements are essential for any organization that provides services that are related to medical devices disregarding the type or the size of the organization.
Company has a high quality management system and is subject to audit for compliance with international ISO 9001:2000 standards.
Implementing ISO 9001 QMS in an organization begins with the decision to establish the QMS having appraised the organization. The next step is to get the management involved and committed to the cause after which an implementation team is setup to manage the process. Most often after this stage, the management backs off leaving the responsibilities to the implementation team alone causing challenges in the implementation.