Management Of Quality Management Standards

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M29EKM (MANAGEMENT OF QUALITY) COURSEWORK 2

Done by:
OLUMAYOWA A. AYODEJI
SID: 6771175
MSc Engineering Business Management
Coventry University, UK

Submitted on
19th March, 2017

1.0 Review of ISO 9001:2015
ISO 9001 is a universal quality management standard that sets requirements for quality management systems and can be adopted by organizations in any industry and of any size. It helps the organization which use it achieve customer satisfaction through efficient processes [ISO, 2015]. ISO 9001: 2015 is the latest edition of the ISO 9001 series published by International Organization for Standardization (ISO). ISO 9001: 2015 is designed to emphasize Costumer focus, Leadership, Engagement of people, process approach, continuous
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2.0 Flowchart for the implementation of ISO 9001:2015

Figure 2.0 Flowchart for implementing ISO 9001: 2015
2.1 Flowchart analysis:
Implementing ISO 9001 QMS in an organization begins with the decision to establish the QMS having appraised the organization. The next step is to get the management involved and committed to the cause after which an implementation team is setup to manage the process. Most often after this stage, the management backs off leaving the responsibilities to the implementation team alone causing challenges in the implementation.
The implementation team then checks the context of the organization against the customer requirements and defines the organization’s quality management standard (QMS) from there. An awareness campaign is done to inform everyone in the organization about the QMS implementation and then staff are trained to meet the requirements. Roles are assigned and an operations plan is then created. At this stage, the process plan is documented and then process is carried on.
An internal audit takes place to check the conformance of the process and products to standards. The results of the audit are put up for management review and then corrections are made where needed. External audits also take place and then customer feedback is harvested and put in place for continuous
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