M29EKM (MANAGEMENT OF QUALITY) COURSEWORK 2
Done by:
OLUMAYOWA A. AYODEJI
SID: 6771175
MSc Engineering Business Management
Coventry University, UK
Submitted on
19th March, 2017
1.0 Review of ISO 9001:2015
ISO 9001 is a universal quality management standard that sets requirements for quality management systems and can be adopted by organizations in any industry and of any size. It helps the organization which use it achieve customer satisfaction through efficient processes [ISO, 2015]. ISO 9001: 2015 is the latest edition of the ISO 9001 series published by International Organization for Standardization (ISO). ISO 9001: 2015 is designed to emphasize Costumer focus, Leadership, Engagement of people, process approach, continuous
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2.0 Flowchart for the implementation of ISO 9001:2015
Figure 2.0 Flowchart for implementing ISO 9001: 2015
2.1 Flowchart analysis:
Implementing ISO 9001 QMS in an organization begins with the decision to establish the QMS having appraised the organization. The next step is to get the management involved and committed to the cause after which an implementation team is setup to manage the process. Most often after this stage, the management backs off leaving the responsibilities to the implementation team alone causing challenges in the implementation.
The implementation team then checks the context of the organization against the customer requirements and defines the organization’s quality management standard (QMS) from there. An awareness campaign is done to inform everyone in the organization about the QMS implementation and then staff are trained to meet the requirements. Roles are assigned and an operations plan is then created. At this stage, the process plan is documented and then process is carried on.
An internal audit takes place to check the conformance of the process and products to standards. The results of the audit are put up for management review and then corrections are made where needed. External audits also take place and then customer feedback is harvested and put in place for continuous
Quality Management System Development and Implementation, where we identify necessary procedures based on client- and product-specific needs and develop and deploy customized standard operating procedures (SOPs)
Most vendors possess Good quality Administration Methods which are relatively universal. The explanation for that is the original QMS began from the ISO 9000:Two thousand schedule. ISO, despite the fact that an excellent system for quality administration, won't propose greatest requirements, however like every specifications, works with minimal criteria. As a result, the company QMS is frequently generic and will serve compliance for you to file format as well as ISO sort contemplating a lot more than what it really does organization exercise.
19. Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE
The basic approach to quality management is intendant to be compatible with International Organisation for standardisation (ISO) quality standards which highlights the following seven quality management principles:
The road to a quality organization is paved with the commitment of management. If the management is not totally behind this effort, the road will be filled with potholes, and the effort will drag to halt In manufacturing, management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. quality improvement process developed the use of FMEA and QFD was piloted in areas such as new product and service development
Introduction In order to stay competitive, businesses have to be the best at what they do. Company 's must be efficient and presise in all aspects of the job. (Metcalfe 1). ISO 9000 is made up of management 's responsibility, the producers involved in the Quality Management System, the contract review, the design control, document and data control, purchasing, process control, inspection and testing, control of non-conforming product, corrective action, handling, storage, packaging and delivery, internal quality audits, training, servicing and statistical techniques (Prasanna 1). Quality control and quality assurance is very important there are certain requirements that take time and money to be met but in the end there are benefits. Types
ISO/IEC 27002 standard aligned with ISO/IEC 9001 (the Quality Management System) aims to meet the needs of non-Government agencies. An organizations management system needs to meet a basic best-practices management system. The organization is required to have an appropriately defined risk management process and assessment
The standards of ISO 9000 detail 20 requirements for an organization 's quality management system in the following areas:
General requirements for having a QMS is that the organization shall establish, document, implement, and maintain a QMS and continually improve its effectiveness. The organization shall (a) identify needed processes such as management activities, provision of resources, product or service realization, and measurement, (b) determine their sequence and interaction, (c) determine criteria and methods for effective operation and control of these processes, (d) ensure the availability of resources and information necessary to support and monitor these processes, (e) monitor, measure, and analyze these processes, and (f) implement actions to achieve planned results and continual improvement of these processes.
In 1987, the ISO published a series of global quality system standards called ISO 9000, which are designed to improve productivity and reduce costs in the marketplace. "The ISO 9000 series intends to stimulate trade by providing third-party assurance of an organization's ability to meet specifications and perform negotiated standards" (ibid., p. 65). The focus of ISO 9000 is on the organization's quality system--its design, development, production, and servicing capacities, not on product quality. ISO 9000 Registration attests that a company has a "documented quality system that is full deployed and consistently followed" (ibid.).
The East Nipissing Hospital adopts ISO standards as a total quality management methodology in order to ensure quality services to patients. Through the laid down mission, vision, goals, and objectives of the hospital, ISO standards methodology ensures enhanced performance within the organization. The mission and the vision of
The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard. The organization shall:
Over the last few decades, there has been an increase in companies following a set of recognised standards to make sure quality standards are maintained across the board. There are different standards relating to different aspects of running a business. Out of these standards, ISO 9000 series of standards are recognised some of the best known standards1. There are 4 standards within the ISO 9000 series; namely the ISO 9001:2008, ISO 9000:2008, ISO 9004:2009, ISO 19011:2011.1
Organizations both large and small understand that perfection is a dream, but the pursuit of perfection is what drives efficiencies, process improvements, talent development and more, which should result in increased revenues and bottom line profits. In addition, organizations that manufacture goods and services are always concerned with the quality of the goods and the strategies involved for continued improvements. Heizer and Render (2014) stated that improvements in quality are synonymous with increased sales, reduced costs, and increased overall profitability and that quality falls into three categories, user based, and manufacturing based, and product based. The quality of a product will directly influence an organizations reputation, liability, and global implications. For all these reasons, ISO 9000 international quality standards were developed. Organizations looking to introduce ISO 9000 must understand that the program is only as successful as the belief and hard work that is put into it from the employees. In this paper, I will introduce ISO 9000 and explain exactly what this quality management system does. Additionally, I will present the benefits of ISO 9000 and what conditions must be in place for an organization to be successful. Finally, I will discuss the challenges organizations face if the employees are not fully committed to the implementation of ISO 9000 standards.
In 1987, the first version of ISO guidelines was released. It was heavily based on the older UK Standard BS 5750 with three kinds of quality management systems. An organization would select one of these systems by evaluating the scope of their activities (The British Assessment Bureau). ISO 9001:1987 Model for quality assurance in design, development, productions, installation, and servicing was developed for companies and organizations who dealt with creating new products. The 9002 version, Model for quality assurance in production, installation, and servicing was nearly identical to ISO 9001 with the exception of not dealing with new product creation. ISO 9003:1987 Model for quality assurance in final inspection and test only detailed the inspection of the finished product and ignored how