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Queuing Theory : Queuing Systems

Decent Essays

Queuing Theory: Queuing theory is described as the study of waiting lines (Render et al, 2015). Believe it or not it is a theory we use daily. Some instances you may encounter applying this theory, could be when deciding on which line to wait on when making a purchase or when initiating a phone call for service to be placed on hold. Sometimes when being placed on hold in queue the company, for example Comcast, may tell that you are the fifth person on hold or in queue; they may even give you an estimated wait time for your call to be answered by a representative, such as “your estimated wait time is 8 minutes, you are the third person in queue”. You then decide will you wait the 8 minutes or try again later. Well just how you may use this theory in this example and other more simplistic daily decisions, managers utilize this same process to help evaluate the cost and effectiveness of service system (Render et al, 2015). Queuing Characteristics: Queuing system has three characteristics they are: arrivals of inputs to the system, the waiting list and the service facility (Render et al, 2015). A simulation modeling process is based mainly on feeding the quantitative data into a model to produce quantitative results in a structured sequential process (Eldabi, 2002). This method assists managers by allowing them the opportunity to create a simulation model to see the various advantages and disadvantages of any changes they would like to integrate into their

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