Regional Medical Center Pine Ridge Case Analysis

The healthcare sector is one where all key players should strive to ensure that they do not commit any errors in their operations; because it mostly involves the decision of life and death to a human being. Hospitals, therefore, have to ensure that they work towards ensuring that their patients feel satisfied with the service that they receive upon visiting the hospital. Hospitals remain assured to improve their satisfaction scores by creating a conducive working environment that allows their employees to undergo career growth. They also align their behavior and set their minds towards the achieving the hospital’s goals and objectives. Hospital management needs to communicate with their staff and put into place measures that give priority to meeting of all the patients’ needs; so that they can successfully attain and maintain a respectable satisfaction

patient and family satisfaction could go a long way to advance the quality of patient care throughout the hospital.

Quality of service should be one of the most important and well monitored goals for any medical facility, from your small town family doctor’s office, to nursing and rehabilitation facilities, all the way to large hospital systems. The quality of service provided in a facility doesn’t just affect the patients. Quality of service also affects the bottom line, or whether or not the hospital system is profitable. In order to better access the system’s current quality of service and to devise improvement plans I would need to explore issues that have significant effect on quality of care such as, patient satisfaction and retention, medical errors

Patient satisfaction: This issue can affect funding, revenue and reimbursement from insurance providers. Patient satisfaction can be affected by nearly any aspect of the hospital experience, surveys are done randomly to gain insight on the patients overall treatment at the facility. Negative feedback can cause assumptions about treatment and quality by the HCO as well as decrease in incoming patients.

The article The standard of healthcare accreditation standards by Greenfield, Pawsey, Hinchcliff, Moldovan, Braithwaite (2012) talks about how health care accreditation standards are advocated and used as a way to express the importance of improving clinical practices as well as organizational performance in Hospitals. These agencies have documented methodologies that will help develop

Survey of patient’s experiences is important source of information of the quality of health care provided by the particular hospital, which allows patients to compare the hospitals in the area. The HCAHPS star rating of Gulf Coast Hospital and Bay Medical Center is two stars, while Sacred Heart Hospital is rated with four stars on the excellence of care. The outliner indicators for Gulf Coast Medical Center in the survey of patients’ experiences on the question: “How often did patients receive help quickly from the hospital staff?” shows that 74% patients pick the answer “always communicated well”, that is slightly lower than national average with 79%. The survey question “How often were the patients’ rooms and bathrooms kept clean” only 61% of the patients pick that their bathroom and room were “always clean” that is much lower than the national average 74% and only 47% of the patients understood the care that was provided when they were

When dealing with healthcare organizations such as hospitals; evaluating the quality of care is essential. This will help to know what needs to be done to improve the quality of healthcare. There are a few different measures

The hospital outcomes are to ensure patients have professionally and competently assessed and medically treated to meet their needs.

It is a survey administrated to patients’ perspective of hospital care. The survey ask questions about Communication with Nurse, Doctor, Responsiveness of Hospital Staff, Pain Management, Communication about Medicines, Care Transition, Discharge Information, Cleanliness of Hospital and Quietness of Hospital. Their overall average score of 2015 was 89.8% in the state average. The hospital overall score for United State Average equal to 91.2%. Hospital Compare is another source of evaluations. MRCM measurement of satisfactory is done internally. They focus on the perspective of their patients

Gadsden is located in the northeastern corner of Alabama and is the county seat of Etowah County. It is 60 miles

Healthgrades is the leading online resource for comprehensive information about physicians and hospitals. Their mission is to help consumers find the right doctor and the right hospital, for the right care ("Healthgrades," 2015). They provide consumers with the information they need to make more informed decisions, including information about the provider’s experience, patient satisfaction, and hospital quality. Physicians and health care professionals rely upon healthgrades, as well, to accurately represent their practice online, make them more relevant and discoverable, and connect them with consumers.

The survey will allow the patient to give a feedback during hospitalization such as how well the communication between nurses and patient, doctors to patient, pain management, and the cleanliness and quietness the environment. Then the HCAHPS will give a rating by using stars; the more star the better of the quality. However, consumers need to consider other aspects than just the star ranking, because

These measurements provide feedback of a patient’s experience with the care offered at a given hospital. These measurements assess a wide range of factors including interpersonal aspects of care, clarity of - and ease of access to - information provided by the physician, speed of medical staff’s response to the patient’s urgent care needs, among other factors. These measurements are used by patients in their subjective evaluation during their process of choosing a hospital for emergency care or

The World Health Organization outlines 6 areas of quality that help shape our definition of what makes quality care. Those areas are; (1) Effective: using evidence bases practice to improve health outcomes based on needs of individuals and communities. (2) Efficient: healthcare that maximizes

In 2011, ADHB (which comprises Auckland City Hospital and Greenlane Clinical Centre, both situated in Auckland City) moved away from paper patient experience surveys and turned toward an electronic form; email surveys. By surveying patients on their experience in hospital, ADHB hopes to gain more insight into what patients’ deem important to them in their hospital care, focusing on the good aspects of patient experience and what can be done to enhance these rather than on the less positive aspects of patient experience. The patient experience is very complex and, as a literature view of the topic has found, it is difficult to determine what exactly it comprises. By analysing the open comments made by inpatients