Relay Health Legacy Directory Essay

One of the issues with the electronic systems in health care for MU is the ability to retrieve laboratory results during a patient’s visit. In 2013, Hinrichs and Zarcone reveal that over 70% of medical decisions are determined by laboratory results. In 2007, AU Health implemented Cerner Millennium PowerChart that displays clinical data to improve the point of care for patients. With the PowerChart solution, the patient’s information can be easily verified, vital signs can be entered, and family history can be updated. The Affordable Care Act (ACA) signed by President Obama in 2013 places emphasis on expanding insurance coverage of medical care for everyone. As part of the ACA, the improvements in the way these results are exchanged and transmitted will add value to quality, safety, efficiency of health information (Hinrichs & Zarcone, 2013). The transmission and availability of EHR affect how other health professionals send and receive information at the local, state, and national levels.

In the hectic and harried environment of a hospital, a nurse or technician does not have to search for an available workstation when they can pull up an individual chart on their tablet. Medical personnel can expect to access medical records more frequently and faster than traditional paper and folder charting models. “Location no longer creates a barricade to patient data. Role-based roaming and printing means better access to records from multiple locations. Many different devices, such as tablets and mobile phones, are supported.” 3

Relay Health and American Well Corporation are two companies that provide telemedicine services. Relay Health facilitates web visits for 13 insurers and 25,000 providers. Through Relay Health a patient can schedule doctor appointments, renew prescriptions,

Step 1- Register Patients/ Check In - You can do this either when patient calls to set initial appointment and ask for their insurance information via phone to confirm prior to appointment. You can also at this time ask them to fill out paperwork prior if it is available via email or company web page. When patient comes in ask for insurance card for your records, along with any documentation that is needed. Example Referral or Prior Health Records.

Patient Check-In and Check-Out - If this is the patient's first visit, forms are required to be filled out, a copy of photo I.D. and verification of insurance card is accessed.

This system has proven success in working with hospitals of this size. The hospital already utilizes many pieces of patient equipment which have platforms which interface easily with the Cerner®. This will allow the nursing, pharmacy, physician and respiratory care staff to pull patient care data from the devices into the on line documentation forms. Cerner® is certified for meaningful use.

With the portal, patients are able to schedule their own appointments at their convenience without being on hold for half a day. Patient's portal allows patients view not just what their physician has recorded, but nurses as well. This also helps the nurses to cut any duplication, such as, verifying medical histories or collecting basic information. As any other software, it has its technical complications, such as; software requires frequent updates to make sure records are correct and secure. For the elderly, this program is hard to adjust to, considering the lack of knowledge about computers. There are some limitations to the patient portal as well, such as; a person may only be able to see part of their medical

EMR’s and charting are becoming a bigger part of an ever changing aspect in the world of healthcare and should be used more in the Emergency Department at GLWACH and in all Emergency Departments across the nation. With further research looking into ways to fix any glitches and provide continued upgrade of systems, EMR’s have the potential to reduce health care costs, improve efficiency, and to enhance the quality of care and patient safety that is provided by the nurse and the rest of the medical staff in the Emergency Department. At this time GLWACH Emergency Department does use paper charting but the paper charts do get scanned and uploaded onto a computerized system to be made part of their permanent EMR.

According to Relay Health the Corporate Overview (2017) stated they have been recognized as leader in developing and supporting key improvements in healthcare IT. They are a secure online service that provide connectivity and solutions between the provider and the patient. Thus enabling patients, providers, pharmacies, payers and pharmaceutical manufacturers, to connect by offering real time solutions thus streamlining interactions throughout health care. Because of this Relay Health are able to improve the care of the patient, they are able to access

Communication is the key to relating in all environments. When communication lines are broken, it makes take in jobs and personal relationship suffer. In medical environment communication is key in running hospital, nursing home and community care providers. With technology our communication has advanced because now we have electronic medical records. Electronic medical records are a way of providing the medical staff and insurance on the patient health information and insurance coverage. As stated by About.com, “This also provide the doctors away to for individual patients, access to good care becomes easier and safer when

The majority of claims, changes in circumstances and payment validation will be made online using an automated system. The new system will

Progress. Over the last decade, the hospital has made a lot of progress regarding the use of HER’s. After the CPSI system was initiated, the transition from paper charts to computer charts began. Today, all charting is done electronically by all members of the healthcare team. From the dieticians to the physicians, everyone is trained and

These features benefit the nurse for a better way to manage and patient data without using a paper chart. Correspondingly, Meditech provides a worklist too. So, nurses that use this system can also follow, keep track, and document to maintaining a record of information of the patient under their care (Medical Information Technology, Inc, 2017). Nevertheless, both systems provide real‐time updates of patient information and allow nurses to receive icon‐based notifications of new information and tasks. Apparently, with the NIS nurses will excel in quality of care to their patients.

When I saw your post about My Chart it brought to mind my husband’s recent encounter with this program which was sent to him by his new doctor. At first he did not want to download the application but I explained to him and assure him it would be ok to download it because this was how his doctor would communicate with him. I down loaded the app for him and set it up for him to access with his password, user id, and a pin number which provides extra security eventually he did start to feel a little more comfortable

It is important to understand that patients are very satisfied with electronic health systems. For example, patients see a vast improvement in the speed at which they are being seen when they go their doctors’ office. Patients no longer have to wait on their physicians for hours due to the fact that their information can be readily available to their physicians when they come to see them. Moreover, all their information is transparent to their health care provider since all their data is in electronic form.