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Roles And Responsibilities Of Jerome Mullen

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Responsibilities:

• Information technology leadership through instruction, consultation, guidance and assistance in support of the Mayor, City Council, Board of Estimates and City agencies.
• IT Infrastructure and Operations which includes Network and Server Ops, Data Center Management, Information Security, Electronic Mail, and Public Wi-Fi.
• Strategic Services which includes application development, IT Project Management, Geographic Information Systems (GIS), Data Management, as well as the management of the Baltimorecity.gov website and Open Data portal.
• Operation of the City's 3-1-1 One-Call-to-City-Hall and Dispatch Center which operates 365 days a year.
• Operation of the City’s CCTV crime prevention system, CitiWatch, in cooperation with the Baltimore Police Department and the Mayor’s Office of Criminal Justice. …show more content…

Armed with an education that includes business administration and engineering, Mullen has worked for multiple start-ups, eventually rising to hold the position of Vice President for a “tier four” data center.
Following his success in the private sector, in 2011 Mullen transitioned back into the public sector as Director of Enterprise IT Service Delivery for the Mayor’s Office of Information Technology. In his new role, he was able to introduce best practices frameworks such as ITIL, mitigate budget constraints by implementing open source technologies, and drive system modernization by using industry standard project management

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