The Impact of Emerging Technology on the Public Sector
The impact of information technology has been tremendous within the public sector. Over the years, the growth and development of technology has caused the public sector to change. One of the most significant changes in technology has been the evolution of the information systems and how their development has reshaped the way the world uses technology. “It has been just over fifty years since the worlds first programmable computer became operational. It cost millions of dollars to build and processed an unprecedented 5,000 instructions per second. By 1971, Intel was able to pack 25 times that power into a single, two hundred-dollar chip. Today’s personal computers process
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E-mail
Electronic mail is utilized by various local, state and federal entities. E-mail provides a high level of convenience and accuracy in communication. "Over 40 million workers correspond via e-mail and that number is increasing 20% per year".[ii] Electronic mail (e-mail) is a form of correspondence that has become a popular form of communication in the public sector. Given its ease of use and convenience, e-mail is becoming the correspondence of choice through local, state and federal governments. E-mail is used to coordinate various levels of government, communicate information rapidly and disseminate information to a wide variety of persons in the quickest manner possible. E-mail also delivers cost benefits when compared to the cost of postal services.
Computerization
In today's public sector environment virtually all federal, state and local government use computers. Computerization has streamlined repetitive processes, promoting a more cost effective and efficient use of information technology. " Studies suggest that managers look to information technology to streamline work processes, enable easier access and retrieval of information, provide better products and services, save money by avoiding workforce expansion, speed up transactions and provide better data security."[iii]
Electronic Services
In previous years, accessing
This document will serve as a guideline on the use of electronic communications and addresses major issues such as; email and cell phone usage, best practices, how we define appropriate use of email and cell phones in the workplace, the effective use of email as a business tool for internal and
In 1990, email was not a viable substitute as it was still a part of the research network and not commercially available. The only substitute was standard mail and facsimile. Therefore, in recent years, attractiveness has lowered due to the introduction of another substitute.
Valacich, J., & Schneider, C. (2012).Information systems today: Managing in the digital world(5th ed.). Upper Saddle River, NJ: Pearson Education.
The selected agency chosen for this paper is the City of Memphis Information Services, (IS). The City of Memphis has existing and emerging technologies in government operations, and its delivery of services to the public. The IS works to improve City government efficiency through technology and to make communications with the City uncomplicated and clear. The vision of the IS is to be recognized as a leading provider of innovative IT solutions for municipal services. The mission statement is: “Collaborate with City divisions in leveraging technology which provides responsive and cost effective services which support the City’s four priorities” (The City of Memphis, 2015). The Information Services Division’s FY 2015-2019 IS strategic
All Federal agencies of the United States government are experiencing issues and setbacks in one of the most critical areas, if not the most important part of the agencies, information technology. The United States Government lacks a universal solution of sharing IT policies and best practices. This missing virtual Wikipedia across all agencies is creating numerous problems in terms of organization, time, and resources. Many government agencies are using their own repositories that are either outdated and/or incompetent to standards that are questionable, arguably non-existing. Because of the lack of standards, IT productivity and security are at a low. With the increase of technology used across the agencies, it is customary to always adapt
The developments and evolution of technology are an invaluable resource to assist the department in the performance of its duties. Although highly useful, like a double-edged sword could be harmful or detrimental to the department, in that it presents opportunities to access and use technology in both legitimate and illegitimate methods. Employees may only operate department equipment for its intended purpose and are restricted to using department electronic messaging systems for official business only.
The topic of E-mail is so current that it even hit the meeting of the Long Island Direct Marketing Association (LIDMA) on October 22, 1998. At the meeting privacy issues concerning E-mail in the workplace were discussed. A local attorney, Martin
Everybody utilizes innovation consistently whether it be our phones or a pacemaker in an elderly individual 's body. The mechanical advances make regular daily existence simpler for everybody. Individuals would state that our era is dependent or ward of innovation. Some would rapidly make that supposition about our era. Individuals in my era could be delegated dependent on their telephones, computer games and so forth since they invest such a great amount of energy of those gadgets. Others would state it is an interest, for example, perusing a book or playing a round of golf. There are some in the more established eras are additionally extremely reliant on innovation, for instance one may have a clock on top of their solution to remind them to take the pills. It is not only the elderly that would be subject to innovation are the general population with handicaps are exceptionally reliant on innovation. Everybody has some kind of reliance on innovation in some sort of way.
Ralph Waldo Emerson (2003) once said “Speech is power: speech is to persuade, to convert, to compel. It is to bring another out of his bad sense into your good sense”. Communication is the process by which information is passed from one person to another either verbally like tone, pause and pitch or non-verbally like writing, body language or pictures. Language for communication has no barrier if the expression of sensitivity in a man is predominant. Dr. Abraham Maslow classified the various human needs of which the social
Written communication is a popular means of communication, which includes different types of interactions through writing. Raising questions and getting responses in writing is essential for achieving customers’ requirements in the business area. Therefore, e-mail is commonly used for business communications.
Historically governments primarily had brick and mortar operations with data collection activities as part of specific operations like conducting surveys and taxation. However in the current era, just like with any private commercial entity, being digital and data driven is part of very function and operation of the government. Increasingly government activities and interactions with individuals are becoming digital which is in turn is leading to increased momentum of the collection, amount and availability of data. In fact this is also almost a basic expectation from clients who in the government’s case are the individuals. We as individuals are living in an unprecedented digitally open world also expect to interact with the government with the same convenience. The E-Government Act of 2002 has driven this movement towards “electronic governance”. The E-Government Act has enhanced the management and promotion of electronic Government services and processes by establishing a Federal Chief Information Officer within the Office of Management and Budget and by establishing a broad framework of measures that require using Internet-based information technology to enhance citizen access to Government information and services. In addition to electronic governance the terrorist attacks of September 11, 2001 have also increased momentum and scope of data collection. The legal and policy changes enacted in the
The attached report is an informational piece prepared by myself dated to be turned in April 1st 2016, it describes information about the use of email in the business sector. I believe you will find the results of this research very interesting.
Policy environment is an important consideration in the United States, in order to understand the strategy of e-government implementation. A complete set of laws related to the development of e-government is already in place, including the Privacy Act, the Computer Matching and Privacy Protection Act, the Electronic Freedom of Information Amendments, the Computer Security Act, the Critical Infrastructure Protection, the Government Paperwork Elimination Act, and the Electronic Government Act (Relyea, 2002).
Electronic government can be defined as an ever-increasing and pervasive use of information and communication technologies in the context of the Information Society, which more and more affects the public sector; the importance of this development is increasingly acknowledged in many countries around the world and experiments are being conducted at all levels of government – local, regional, national and European – to improve the functioning of public services concerned and to extend their interaction with the outside world (Vassilakis et al, 2006). This new way of operating services based on
They additionally reflected that information and communication technologies (ICT) builds and improves the efficiency and accountability of the staff in departments where these services have been used. E-governance and information and communication technolo-gies (ICT), upgrades the viability of e-governance.