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Royal Dutch Shell

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Table of Contents
EXECUTIVE SUMMARY 2
1. PROBLEM CAUSE IDENTIFICATION 3
1.1 STRUCTURAL STRATEGY 4
1.1.1 Strategic Management and Direction 4
1.1.2 Organisation Structure 5
1.1.3 Absence of Programme Management 5
1.2 BEHAVIOURAL STRATEGY 6
1.2.1 Absence of Total Quality Management 6
1.2.2 Poor Communication 6
1.2.3 Poor leadership 7
1.2.4 Unethical Behaviour 7
1.3 OPERATIONS STRATEGY 8
1.3.1 Poor HR functioning 8
1.3.2 Lack of Policies and Procedures 8
1.3.3 Absence of Risk Management 8
2 SOLUTION RECOMMENDATION 9
2.1 STRATEGIC MANAGEMENT 9
2.1.1 Using the Balanced Score Card (BSC) 9
2.2 INTRODUCING THE CHIEF PROGRAMME OFFICE 11
2.3 PORTFOLIO OF STRATEGIC TRANSFORMATION 12
2.4 BECOME A LEARNING ORGANISATION. 13
2.5 …show more content…

1. Problem Cause Identification
In this section, the problems and causes identified in the “Royal Dutch/Shell” case study will be presented. The following table summarises the problems and their root cause types. A detailed breakdown of these causes and their respective solutions will be discussed in the subsequent sections, as highlighted in the table.
Problem Identified Cause type Discussed in topic
Lack of strategic management and direction Behavioral 1.1.1
No programme management Structural 1.1.3
Organogram, poor reporting structures Structural 1.1.2
Poor Leadership Behavioral 1.2.5
Lack of trust Behavioral 1.2.1
Lack of Communication Behavioral 1.2.2
Absence of Risk Management Operational 1.3.3
Unethical practice Behavioral 1.2.6
No shift to Learning Organisation Structural 1.1.2
No indication of Authority, Accountability & Responsibility Structural 1.1.1
Lack of Team Cohesion Behavioral 1.2.1
Lack of commitment Behavioral 1.2.2
Absence of TQM philosophy Behavioral 1.2.1
Poor HR functioning in company Operational 1.3.1
No performance management Operational 1.3.1
Resistance to Change Behavioral 1.2.5
Lack of Operation Policies and Procedures Structural 1.3.2
Table 1. Summary of Problems and Cause variables 1.1 Structural Strategy
1.1.1 Strategic Management and Direction
The Royal Dutch/Shell Company maintains a structure of decentralized management and decision making. This led to

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