Shared Service Center

42220 Words169 Pages
Management control in Shared Service Centers
- How to influence people in the striving towards organizational goals

Authors: Emma Carlsson Ann Schurmann

Avdelning, Institution Division, Department Ekonomiska institutionen 581 83 LINKÖPING Språk Language Svenska/Swedish X Engelska/English Rapporttyp Report category Licentiatavhandling Examensarbete C-uppsats X D-uppsats Övrig rapport ____ URL för elektronisk version http://www.ep.liu.se/exjobb/eki/2004/iep/015/ Titel Title Författare Author ISBN

Datum Date 2004-01-22

ISRN Internationella ekonomprogrammet 2004/15 Serietitel, serienummer Title of series, numbering

ISSN

Management control in Shared Service Centers - How to influence people in the striving towards
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Finally, we value the everlasting support from our families.

Linköping January 14, 2004 Ann & Emma

Table of contents
LIST OF ABBREVIATIONS TABLE OF FIGURES 1 INTRODUCTION...............................................................................................2 1.1 BACKGROUND .................................................................................................2 1.2 PROBLEM DISCUSSION......................................................................................3 1.3 DEFINITION OF THE PROBLEM...........................................................................3 1.4 PURPOSE ..........................................................................................................4 1.5 DEMARCATION ................................................................................................4 1.6 OUTLINE OF THE THESIS ...................................................................................4 2 THE SHARED SERVICE CENTER.................................................................8 2.1 A DEFINITION OF SHARED SERVICES .................................................................8 2.2 ACTIVITIES PERFORMED IN A SSC....................................................................8 2.3 MOTIVES FOR CREATING A SSC .......................................................................9 2.4 SOME
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