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Situation Analysis : National Weather Service Essay

Decent Essays

Jiaying Gao
Prof. Joseph
CM 522
02/19/2015

Situation Analysis
According to the National Weather Service, a significant winter storm is predicted to arrive on Saturday, and is anticipated to continue through the day on Sunday. The storm could drop up to 18 inches on Boston. The company may face widespread and perhaps prolonged power outages and system damage caused by the powerful storm. However, the snowfall and high wind may prevent access to making repairs. This not only will create huge workload but also will potentially hurt company’s image.
Key Message
Employees
The company should hold a general staff call to talk about the coming heavy snow and an overview of preparation for it. For example, ...
Also, the company should have a series of internal conference calls to ensure that sufficient staff, vehicles, equipment and other key supplies are available throughout the service area for the duration of the snowstorm.
Customers
The company should send an email to all customers to explain what is expected to happen, how company will respond and prevent, and to emphasize the safety issue. It should communicate as below:
With a potentially crippling and historic snowstorm on the way, we are prepared to respond quickly, and we want to information to make sure you are prepared.
If you lose service, please call us at 800-592-2000, or visit eversource.com to report the outage. The information you provided will help us assess the damage more thoroughly and ensure repairs are

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