1. “Skills of managers would differ in different managerial levels” In organizations there are different kinds of managers. They could be categorised into the following. (Figure 1) Top Level Managers: They are responsible for making organisation-wide decisions and establishing the goals and plans that affect the entire organisation. Middle Level Managers: All levels of management between the first-line level/top level of the organisation. Figure 1 First Level Managers: The lowest level of management, and manage the work of non-managerial employees A skill is an ability to translate knowledge into action that results in a desired performance. Robert Katz divides the essential managerial skills into three categories—technical, human, …show more content…
| Middle managers at HSBC are MO’s (Manager operations), AVP’s (Assistant Vice President Operations) they are responsible for the performance of the AMO’s and their direct reports. | Centre manager is the top management of the organization. All strategic decisions and change initiatives are directed by the centre manager. | Technical skills | * At HSBC the AMO’s should have a good understanding of the job role; for an example they should learn how to process customer information such as the executive who reports to him and also they are given a lot of hands on training. * They should know how to use each specialized equipment, techniques and procedures such as database management, spreadsheet analysis, presentation software, e-mail and electronic networks | * Middle managers should posses’ technical skills but the degree of which is lower compared to the frontline managers. * They oversee frontline managers and allocate resources. | * The degree of technical skills are very much lower at the top level of HSBC | | * | * | | | * | | | | * Analytical ability is also one of the must have technical skill for frontline managers. They are required to analyse trends in the work load and to solve specific issues such as revenue efficiency, staff allocation etc. for their respective team, not for the whole department. * They coordinate different activities and mainly manage day to day activities and are concerned only
To manage can be defined in several ways however according to The Concise Oxford Dictionary Ninth Edition "To organise, regulate, be in charge of an organisation, team etc.; to succeed in achieving; to meet one's needs with limited resources." Although the fundamentals of management stay the same throughout different industries, different sizes of organisations and different levels of management there are variations in the roles played by managers. These variations are determined by the differences in the environment and the differences in the challenges presented to managers in their individual sectors. The roles of managers, complexity of the managerial role, and the significance of managers to
They are subordinates of mid-level managers. The main character of its activities is to develop operational plans to achieve output targets, to monitor and control daily activities, inventory control, quality control and control of labor costs.
Organizations have many types of employees. Some employees work on work on specific tasks and are not accountable for anyone but themselves. The work, they do is supervised by a manager, who is overseen by another supervisor or manager and this continues on until one reaches the top level of management. A manager in an organization is a supervisor who oversees and directs the work of their employees in the organization. The three core levels of management include, but are not limited to top level management, middle management, and first level management (Daft, 2014). This essay will cover the different types of management positions that each type of manager holds, and accountabilities of each level of management.
Top-level managers are responsible for controlling and evaluating the entire organization. Middle-level managers are responsible for implementing the organizational plans which set by the top management officals. The middle managers act as a link between top-level management and low-level management. Low-level managers focus on controlling and directing. They supervise the employees on their work. Top-level managers include the board of directors, president, vice-president, and CEO. They are responsible for setting goals, strategic plans, company policies, and make decisions for the entire organisation. In addition, top-level managers play an important role in utilizing the outside resources. Top-level managers are accountable to the shareholders and general public. Middle level management includes General managers, branch managers, and department managers. They are accountable to the top management for the effective function of each
The top-level managers consist of employees holding executive positions. Top managers are responsible for developing and defining the organization’s purpose and strategies. The Chief Executive Officer of Walmart is Douglas Mcmillon. The Executive Vice President is Pam Kohn she is responsible for development and joint business planning.
Senior Management- These are a team of individuals who are at the highest level of management, they have the day-to-day task of managing the organization. Would make decisions on whether they are going to cut back on certain products, purchasing and developing new stores, salary scales in the stores, ensuring they are legally compliant in activities, due-diligence, decide on buying strategies, ie not buying from America or buying from China.
level managers are in charge?The norms of the employees are the primary focus. But, How are
Managerial skills require both education and experience in order to recognize and develop the personal skills needed to put organizational resources to the best use. Conceptual, human, and technical skills create the whole system of managerial control insisting that typically planning and organizing require higher levels of conceptual skills, while leading and controlling require more human and technical skills (Jones & George, 2007).
Middle Managers will have several roles, responsibilities and duties. The middle manager will be responsible for managing large organizational units. The ideal candidate should be superb manager. He or she must be up to date of the most current technology and technical skills abilities. He or she must develop relationships with upper-level managers. The ideal candidate must demonstrate managerial cultural competences by develop culturally knowledgeable
Top- or higher-level managers typically need to be proficient in planning and organizing. First- or lower-level managers usually must have strong leadership proficiency to be able to encourage, supervise and direct employees; they must also ensure desired outcomes are achieved, that is, they must be adept at controlling. Middle-level managers are commonly required to have the skills of lower- level managers but typically do not use them as frequently as first-level managers. They should also have some proficiency in planning and organization but normally not as high a degree as higher-level managers (Ardichvili et al., 2012; Yukl,
This paper will start off by comparing, and contrasting the role of the manager and a
In every organization there are managers, and every manager is classed on different levels in terms of the skills they need and the activities they are involved in. Managers exist at various levels in the organization hierarchy. A small organization may have one layer of management, where as a large organization may have several. In most organizations there are three level of managers. The three level of managers are, first line manager, middle manager, and finally the top-level manager. Managers at different job levels have different job responsibilities and therefor require different skills.
Overall, although HSBC is performing as the best player in banking sector, it should pay attention
It is also known as the corporate or strategic level. The top level managers includes those who work as Presidents, Vice President, Chief Executive Officer, Managing director or general managers. At such level of management, focus is made on long term planning and strategic planning process. Some of their important areas of responsibility include strategic planning, overall performance evaluation, facilitating middle managers in achieving the results and selection of key personnel. Furthermore they have to make policies frame plans to attain objectives, assemble the resources of money and materials to ensure the planning and establish the objective or goals of the
As an organisation grows bigger it requires more than one manager to control the operators. Middle line managers add strategic apex managers into the operating core with proper authority. In broad, one set of managers directs the operators for the basic unit and another set of managers takes charge to convert it to the higher level unit. Hence, these units come under one manager to form an organisation. Middle line managers observe the performance of the same unit and they produce the feedback to the managers above them.