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Skills of Managers Would Differ in Different Managerial Levels

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1. “Skills of managers would differ in different managerial levels” In organizations there are different kinds of managers. They could be categorised into the following. (Figure 1) Top Level Managers: They are responsible for making organisation-wide decisions and establishing the goals and plans that affect the entire organisation. Middle Level Managers: All levels of management between the first-line level/top level of the organisation. Figure 1 First Level Managers: The lowest level of management, and manage the work of non-managerial employees A skill is an ability to translate knowledge into action that results in a desired performance. Robert Katz divides the essential managerial skills into three categories—technical, human, …show more content…

| Middle managers at HSBC are MO’s (Manager operations), AVP’s (Assistant Vice President Operations) they are responsible for the performance of the AMO’s and their direct reports. | Centre manager is the top management of the organization. All strategic decisions and change initiatives are directed by the centre manager. | Technical skills | * At HSBC the AMO’s should have a good understanding of the job role; for an example they should learn how to process customer information such as the executive who reports to him and also they are given a lot of hands on training. * They should know how to use each specialized equipment, techniques and procedures such as database management, spreadsheet analysis, presentation software, e-mail and electronic networks | * Middle managers should posses’ technical skills but the degree of which is lower compared to the frontline managers. * They oversee frontline managers and allocate resources. | * The degree of technical skills are very much lower at the top level of HSBC | | * | * | | | * | | | | * Analytical ability is also one of the must have technical skill for frontline managers. They are required to analyse trends in the work load and to solve specific issues such as revenue efficiency, staff allocation etc. for their respective team, not for the whole department. * They coordinate different activities and mainly manage day to day activities and are concerned only

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