Snap Complaint Letter

Her personal information has been entered into the welfare system’s database, which may be accessed by law enforcement officers without any basis for suspicion […]. All of this has occurred before she has received a single welfare check (645).

SC received a telephone call on 10/16/2015 stared 9:34 and end at 9:41 am from Tricia Crooks at Liberty Resources Home Choices (LRHC) Community Outreach and Enrollment Leader. Stating that she spoke Pa and he wants to resume his service order with LRHC for PAS service. SC informed SC that this information will first need to verify with Pa. SC expressed concerns about LRHC being able to fulfill service since they had the case unstaffed for over two weeks (09/25/15-10/15/2015). Tricia apologized on behalf of LRHC, and stated that they have someone assigned and is ready to go all is needed is the resumed service order ASAP. SC again explained to Tricia that Pa has to confirm this besides Pa was very adamant about switching provider because the

was ready to be picked up. I met with Jessica Dube, a registered nurse, and

Returned call to Ms Deborah Turner. She wanted to complain about a CW worker that did not allowed see her great-niece Astasia (2years old) and great-nephew, Odion (4 years old).

Entitlement/ Benefits: Case Manager confirmed and verified that Ms. Medina’s PA case is open and active. Ms. Medina is only receiving food stamps. Case Manager encouraged Ms. Medina to visit her PA center for the purpose of obtaining information about her case. Ms. Medina stated that she is still waiting for her Unemployment Benefits to be re-opened. Ms. Medina stated that she is attending to the back to work program.

Upon my arrival I made contact with Christy McWhirter, who informed me of the following:

On September 21, 2012, ACEDS Case Action Update/Display documented by Social Service Representative, Richard Gordon stated that Ms. Williams arrived to the agency to apply for Supplmental Nutrition Assistance Program (SNAP) benefits, and Medicaid for her child only. During the visit, CARE interface revealed that Ms. Williams had an open Medicaid case in Maryland (#47403882500). Maryland Social Services also reported that she was employed by CPR Medical as of August 9, 2012, and paid bi-weekly $850.00. Ms. Williams also reportedly received unearned monthly income from SSI in September 2012 in the amount of $440.34, and in October 2012, in the amount of $370.54. As a result, Ms. Williams was denied expedited Foodstamps pending paystubs and her application was marked as "pending."

On September 15, 2017, the Office of Eligibility received Ms. Heigle’s request for a State Fair Hearing, and her Medicaid coverage was reinstated pending the outcome of her appeal. The State Fair Hearing request was received in the Office of

She asked to review her application for February then, since Jeffrey is no longer receiving UC and he does not expect to increase his income because the inclement weather. I asked her if she already has spoken with her worker. She said that she has called twice, but nobody is returning her calls. I told her I will send and email to the branch lead worker asking to have someone to call her back to discuss her application for February. I gave her my information and phone

The member called and gave me her DHS worker name B. Wilkerson, phone number 313-387-7166 and her case number 121646891. The member report her worker said that she does have medicaid insurance but, the member had questions about her food stamp because she is paying $700 a month and is only getting $27.00. The member also states that her worker will not change her rent from $500 which was what she was paying on Appleton St and she is now paying $700 a month on Cedargrove

CM left Ms. Mitchell a voice mail this afternoon. CM informs Ms. Mitchell that Makiyah case was assigned to a therapist by the name of Raushanah Reid. CM informs Ms. Mitchell in the voice mail that Ms. Reid will be reach out to her sometime today or by Friday. CM also states in the voice mail to Ms. Mitchell that if she has any questions please don't hesitate to give me a call.

On Monday, February 18, 2013 at 10:57 am (CST), I received an email from Felicie Cornman with Angelic Sutherland copied on the message requesting if I can mail the Parish issued I.D. Badge to the office.

GAO called Ms Lisa Everett. She was inquiring if her daughter, CAITLYNN, was removed from her case. She stated that received a letter from APD informing something about her SNAP, but did not understand if it was about her daughter been removed.

I called the constituent one more time and she said that is struggling with CW Roseburg since last 11 months. She said that her CW case got three different workers assigned and no one did their job.

In June, she called to follow-up and was informed still was not processed. Then in June she was informed that the APD office does not have records of her award letter because the worker that was processing her application does no longer works in that office. She provided it.