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Store Operations And Kpis Essay

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Store Operations & KPIs p

Introduction
 4 rules to improve performance and profitability in a store:
1. Grow sales 2. Lower the cost of goods sold 3. Improve margin by cutting overheads 4. Reduce 4 Red ce interest and inventory finance costs in entor

 Retailers with stores across multiple geographies and multi-channel operations  no direct contact with customers / distance between HQ and consumers
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Lesson 8: Store Operations & KPIs p

Introduction
 Performance Management helps decision-makers to reconnect with both consumers and key data  True performance management can have a significant impact on all four of these key metrics.  Flexible planning and reforecasting processes, effective data collection efficient …show more content…

Financial KPIs:
• • Like-to-like sales / Comp sales Sales Turnover / Sales quantities  vs same week last year  vs last week  St Store vs total chain t t l h i  Store vs competitors

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Store Operations & KPIs p Store Global Performance
• Sales vs budget / forecasts
 In percentage already reached  In percentage still to go

• Capex summary • Contribution margin

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Store Operations & KPIs p Store Global Performance
2. Store productivity
        Beat Yesterday Book Footfall Conversion rate Basket size Units per transaction (UPT) Average retail selling price (price point) Sales per sq meter / foot (or linear meter/foot) Level of sales per working hour
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Store Operations & KPIs p Salesteam performance
3. Salesteam performance / individual KPIs
       Sales TO per SA Salary, i S l incentives and b ti d benefits fit Top 3 performers / Bottom 3 SA Staff S ff Turnover rate Communication books Duty Roster / staffing Recording of OT
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Store Operations & KPIs p Inventory
4. Inventory KPIs
      Total Quantities and per SKU Stock take results Shrinkage ratio / inventory ∆ Inventory Turnover Ratio p y goods vs stored q quantities Ratio displayed g

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