Store Operations & KPIs p
Introduction
4 rules to improve performance and profitability in a store:
1. Grow sales 2. Lower the cost of goods sold 3. Improve margin by cutting overheads 4. Reduce 4 Red ce interest and inventory finance costs in entor
Retailers with stores across multiple geographies and multi-channel operations no direct contact with customers / distance between HQ and consumers
2
Lesson 8: Store Operations & KPIs p
Introduction
Performance Management helps decision-makers to reconnect with both consumers and key data True performance management can have a significant impact on all four of these key metrics. Flexible planning and reforecasting processes, effective data collection efficient
…show more content…
Financial KPIs:
• • Like-to-like sales / Comp sales Sales Turnover / Sales quantities vs same week last year vs last week St Store vs total chain t t l h i Store vs competitors
14
Store Operations & KPIs p Store Global Performance
• Sales vs budget / forecasts
In percentage already reached In percentage still to go
• Capex summary • Contribution margin
15
Store Operations & KPIs p Store Global Performance
2. Store productivity
Beat Yesterday Book Footfall Conversion rate Basket size Units per transaction (UPT) Average retail selling price (price point) Sales per sq meter / foot (or linear meter/foot) Level of sales per working hour
16
Store Operations & KPIs p Salesteam performance
3. Salesteam performance / individual KPIs
Sales TO per SA Salary, i S l incentives and b ti d benefits fit Top 3 performers / Bottom 3 SA Staff S ff Turnover rate Communication books Duty Roster / staffing Recording of OT
17
Store Operations & KPIs p Inventory
4. Inventory KPIs
Total Quantities and per SKU Stock take results Shrinkage ratio / inventory ∆ Inventory Turnover Ratio p y goods vs stored q quantities Ratio displayed g
6. Based on average unit sales, which five items had the lowest sales? Based on average unit sales, which five items had the highest sales?
There are many benefits to developing and using a performance management plan. Having a plan in place will help to build a viable business model on the direction a business should go. A (PM) will assist on how to concentrate on the customer and their needs. How well an employee is able to make specific provisions for their customer and do things their competition may not be doing or do not offer. With a plan in place will help a business stay competitive and even gain a competitive edge over their competition.
The gathered data contains demographics and economics of the trading zones, and size, composition and sales of the store. There is a total of 13 major categories of variables including population (%black, % Spanish speaking), total population , family income (in $1,000s: 0-10, 10-14, 14-20, 20-30, 30-50, 50-100, >100), average family size, median yearly income, median rent per month, median home
First, the purpose variable, this is to determine what type of business the organization is in; retail, industrial,
For 2010, the same was used for 2011 amount with 2009 and 2010 average. Urban Outfitter ratios compared to industry ratios were pretty much close with the exception of Receivables Turnover (61.16 vs. 54.24), Accounts Payable Turnover (15.26 vs. 6.43), Operating Profit Margin, 15.62 vs. 6.24), Return on Equity (20.94 vs. 13.11), Net Profit Margin (10.75 vs. 3.77). and Return on Assets (15.92 vs. 7.17). The ratios for Urban Outfitters was significantly larger than the average industry ratios mainly in the profitability section (See Appendix G).
BTEC National Certificate In Business “Improving performance in the Workforce” Task P1 The targets set by both I and my line manager can be seen below: 1. Increase sales by 25% in the next 6 months. 2.
(Armstrong and Baron 2010) define performance management as 'a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As such, it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved'. They go on to stress that performance management is a key tool within an organisation to ensure that managers, manage the
As you know, in our current business environment, most companies have finite resources and budget but they share a common objective which is “to do more with less” and stay “nimble”. Extracting key insight from business data is crucial for management to formulate strategy to drive improvement in our organization to counter competition as the industry evolves. In addition, having the information at the “right time” to departments and individuals will motivate the employees to act on this information in relation to corporate or departmental goals.
These Reporting helps in a fundamental part of the larger movement towards improved business intelligence and knowledge management.This application talks about information on the revenue, Cost, Delivery Gross Margin, Business operating margin, sales pipeline , headcount, utilization, Attrition, Net addition, Billability, Quality metrics etc. Onestop solution for operational paradise with org level reports warehouse.
-Revenue growth and profits-Reduce the book cost-Increase direct cost efficiency-Implementation of new concepts-Establishment of new competent marketing-Achieve financial sustainability-Meet shareholders expectations
Performance Measurement (KPIs) is a critical part of the global supply chain management. Advantages include expertise and specialization. Therefore, developing effective methods to layout the operations of better supplier performance measurement (KPIs) can significantly reduce supply costs, improve quality, and optimize service levels so that a business can run their logistics operations more efficiently. The disadvantage to this is the risk of streamlining the business when there is an unexpected problem such as, when a supplier has a technical problem and the buyer may have to negotiate on short notice with a replacement supplier.
Performance management planning is vital to an organisation’s success. Haphazardly stumbling towards goals will usually only end in disaster. It is therefore important that proper planning is executed. Thorough planning allows a company to analyse their exact goals and develop realistic ways to achieve them. Subsequently, it allows a company to
Performance management has been used for over 100 years and can be tracked back to the post industrial revolution because businesses had expanded meaning there was a demand for a larger workforce (Beardwell and Thompson 2014). Due to this businesses need to have measure in place to control and direct workers to get the best possible performance. With this we have seen many mechanisms brought in by management based on theories.
The company starts when Ingvar Kamprad from Sweden and when he was really child only with 17 years old, he started selling matches and later on added ballpoints in his product list. He used to have a curious
* Decrease our structure costs. We need to renegotiate with our suppliers. They need to understand that if we do not reduce our costs we are not going to increase our sales. This is important for them to maintain our commercial relationship.