Week 2 Assignment 2
Shelby D. Williams
Mid America Christian University
MGMT 3213
Professor Annette Gunter
04 Feb 2017 Decisions in the Online Video Shopping Market
Case Summary
Cassidy is the co-founder of Joyus, an online video shopping market. She had previously worked for other online video shopping markets, prior to her founding Joyus. The company 's that she worked for helped pave the way for her career. The success of Cassidy 's company was due to the fact that her company website would provide video examples of each product marketing them, and showing the item in use. The company had great relationships with well known brand names, and this was due to the video marketing. Cassidy 's reason for success, is now her downfall as
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If not, what are the differences between the actual versus the desired?" While assessing the current situation, we will begin to identify the problem fully before making any assumptions. We will need all parties to participate, and make it feel like a mutual learning experience. If participants feel as if they will be punished for making mistakes, this will decrease the success of this process, so we will need to make sure all individuals involved do not fear this. We want everyone to feel as if they are a key player and important.
Problem Definition
Analyzing the problem is an important step, and we must ensure that it is defined accurately. We will do this by creating a cause and effect chart for the issue at hand. We will evaluate each problem that is discussed, and document all of the issues that problem causes. We will turn this into a chart, and evaluate which of them cause an effect of poor company performance. We, as a group, must next agree on which problems should be solved. We will evaluate this by creating a Parcto chart. This chart identifies which problems should be solved first, and will allow us to see which problems will help us get to the objective faster, if solved.
Decision Making
We have to establish decision making criteria. This is written objectives of what needs to happen for the problem to be solved. Developing action alternatives is where we will generate as many solutions as possible to meet criteria, and make sure people
In the problem analysis phase of effective decision making, group members should recognize any obstacle that may arise that needs to be improved or changed and determine the characteristics, magnitude, and possible cause(s) of that obstacle confronting them. This phase lays the groundwork for what the group should be prepared for as they work together (Hirokawa & Salazar, 1999 p. 170).After analyzing the problem, the group should then discuss and establish goals and objectives in order to generate proposed solutions of
Assessment of Problem: Clearly describe the problem in your work unit and your plan to solve the problem.
She makes the decision to stop investing her economic resources in an unfruitful endeavor and sends Wes to military school. The steps she takes resulting in Wes attending military school depicts the five step decision making model process mentioned in our textbook. The decision making model is an outline of steps an individual uses to recognize a problem and determine appropriate solutions for that problem. The steps to the decision making process model are: Recognizing existing needs, Identifying alternatives to meet those needs, evaluating the alternatives, selecting and implementing those alternatives and reflecting on the resulting outcomes (Moore & Asay,2013,p. 8).
The first step in the process is to identify and define the problem at hand. During this step, all the information is gathered and looked over. This allows for the problem to be clearly identified and hopefully making the whole process easier. Step two of the process is to begin generating possible solutions. In this step, managers can begin formulating one or several potential solutions (Lombardi, Schermerhorn, & Kramer). Before going onto step three, some additional information may be required, because step three is when a plan of action is chosen. In the fourth step, the chosen plan is implemented. It is the responsibility of the manager to make sure this portion goes smoothly. Everyone on the team should know exactly what they should be doing. The final step in the process is to review the results. In reviewing the outcome of the action plan that has been chosen, you may find things that need to be altered and you may find things that are going perfectly. At this point the appropriate changes should be made.
Identify the current problem: The first step is identifying what in the system is going wrong and what needs to be changed. So first you should start with audit process, which will identify current issues or potential risks, which may occur in your company. From this report you will be able to know which areas in your company in need to be improved firstly. Also you should review which processes have higher impacts on your company, stakeholders, resources
The team by Nick, Whitney, Warren, Gail, and Debbie has difficulties when defining and deciding how much data/details they need to include when creating the flowcharts .The process flow chart has not been completed as accurately and no one has communicated to Warren that there were additional questions that needed to be addressed before it could be completed. The improvement team is seeking ways to improve on the wait time for the current phone systems in place for better communications when their customers are calling in to ask questions, complain or are looking to return a product.
Assessment of Problem: Clearly describe the problem in your work unit and your plan to solve the problem.
To resolve this problem, Firstly I will analyze gaps in system in terms of cost allocation, revenue sharing , transfer price and create a strategy to address gaps, motivate teams across divisions to work towards company objectives.
Analyze the process map and SIPOC model to identify possible main root causes of the problems. Next, categorize whether the main root causes of the problem are special causes or
Summary: To assist Tim in making this decision, we must look at all the action items to assist in solving the issues at hand.
Determining which action to take requires that all actions in the situation and potential outcomes of each be examined for every person or group who may be involved. After the different outcomes are weighed and balanced, the action that leads to the best outcome for the most people is selected.
discussed. The report discuses on a new implementation of a strategy in order to improve the
Step 4 of the process is “Decision”. This is simply the final choose for a solution to the identified need, after weighing up all options. Again, a consumer can move directly to this step from “Problem Recognition” if enough prior knowledge exists.
* Generate alternative solutions: specify alternatives consistent with goals/objectives, specify on short term or long term alternatives, build on other ideas.
In-order to resolve a problem, firstly it is very important to detect the problem. Problems can be detected by analyzing. Because analysis helps to find an approach by which we can avoid the occurrence of the problem rather than solving the problem. Identify the causes which created the problem and create reports and identify the sector of service which is needed to be improved.