Supply Chain Management : Operations Management

Supply Chain Management: An International Journal, Volume 7, Number 5, 2002, pp. 271 – 282;

Success for many organizations depends on the firm’s ability to balance product and process changes while exceeding customer expectations for improved cost delivery and quality. In lieu of these issues firms have started to implement principles of supply chain management. Supply chain management mainly involves managing the flow of incoming materials, manufacturing operations, and downstream distribution has to be in alignment that is responsive to change in customer demands eliminating a surplus of inventory.

Chase, R., & Jacobs, F. R. (2011). Operations and Supply Chain Management (13th ed.). Boston, MA: McGraw-Hill Irwin.

Russell, R. S., & Taylor,B. Operations and Supply Chain Management,8th Edition. Wiley, 2013-12-02. VitalBook file.

Bozarth, C., & Handfield, R. (n.d.). Introduction to operations and supply chain management (3rd ed.). Upper Saddle River, NJ: Pearson Prentice Hall.

1. The unit or functional level. Function-based measures evaluate the performance of a single department or function—for example, the logistics function’s warehouse-picking accuracy. 2. The process or cross-unit level. An order-to-cash metric and a new-product-concept-to-first-sale metric both track the performance of work that cuts across individual departments. 3. The cross-enterprise level. Example: the vendormanaged inventory measure that Procter & Gamble uses to track not only the stock on hand in its own warehouses but also the inventory level its downstream partners maintain.

Russell, R. S., & Taylor III, B. W. (2014). Operations and Supply Chain Management, 8th edition. Hoboken, New Jersey: John Wiley & Sons, Inc.

However, this study only focus on operations dimension performance not for the supply chain as a whole. The measurement of performance of SCM entities can be improved by using a more balanced perspective as provided for by the BSC framework (Chia et al., 2009). This study apply balanced score card (BSC) approach on the logistics industry in order to measure supply chain performance but the results may not be representative of the individual clusters. In order to deliver a comprehensive performance measurement framework for SME’s, BSC and SCOR model must be integrated (Thakkar et al., 2009). This study relates the performance measurement with several supply chain cycles such as procurement, manufacturing, replenishment and customer order. However, this study does not cover the decision making levels. Supply chain performance has significant relationship with market orientation such as customer focus, competitor-oriented and cross-functional coordination (Lin et al., 2010) but this study only focus on innovation

Supply chain metrics can be used to align processes of all firms within the long term partnership supply chain and create a competitive advantage of lower costs. Supply chain metrics are typically used to determine how the company is preforming and how much capital investment is tied to inventory in comparison to

Chopra, S., Meindl, P., & Vir Kalra, D. (2016). Supply chain management: strategy, planning, and operation (6 ed.). (pp. 439-440). Person. Retrieved October 7, 2017

The only acceptable delivery record is 100% on-time, and if they could get better than 100%.”

(EHOW MONEY, 2011) The last would be delivery issues we would monitor this by using our case fill rate. If we are not shipping quality units on time we will eventually upset our customer and this will also increase our overall cost. By making sure we have a good shipper in place will only help the overall efficiency of the supply chain.

From the analysis of data as per response states that respondents are satisfied with the delivery of various information on time. 44% states that it is very good, 22% stating that it is excellent , 18% as average, 9% as bad and 6% as very

To maximize productivity and minimize cost. Some productivity measures that important to consider are: revenue sales per unit, stockout rate, and duration of order filling. The report explains the importance of building a strong supply chain management and how to develop strategies to make the store more efficient.

Kannan, V. R., & Tan, K. C. (2005). Just in time, total quality management, and supply chain management: Understanding their linkages and impact on business performance. Omega, 33(2), 153-162. doi: 10.1016/j.omega.2004.03.012