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THE RELEVANCE OF SHORTHAND IN MODERN OF

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THE RELEVANCE OF SHORTHAND IN MODERN OFFICE OPERATIONS

For the effective discharge of their duties, professional secretaries must have a mastery of the basic office skills. These skills include Shorthand, type writing etc. of all these skills, shorthand happens to the most important and most challenging of all.

But in secretarial departments of most tertiary institutions, most students believed that secretaries no longer write shorthand in business offices with theinvention and installation of such machines e t c. This nation has contributed to their poor performance in the course since their interest is restricted to passing the course only and not in mastering this skill.

The purpose of the study is to determine whether secretaries …show more content…

Modern office technology and the secretary’s productivity in private business organizations For decades now, fast changes have been taking place in all facets of human life including the office environment. This is as a result of technological advancement. Every office in today’s business world, be it government, industry or other human endeavors, require facts and accurate information for quick decision-making. The office worker, including the secretary, expects certain support from the organization into which he/she is employed. This support can be technological (machines and equipment) and human.

In offices of past, manager’s dictated memos and letters and secretaries typed them. Most recently, business have developed word processing centers and relied on personal computers and even electronic mail in an effort to lessen the need for secretarial support and make the employee-secretary very productive (Ezoem, 1995; Osuala, 2004). As a result of changes in technology, the role of secretaries in business has changed tremendously from that of typewriting and shorthand dictation, answering of telephone calls and processing of mails. Today’s secretaries are exposed to office technology including the internet that make work much easier and knowledge more accessible (Edwin, 2008).

It is now easier to send messages by telex, electronic mails (e-mails), fax and telephones. Other

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