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TSA Issues

Decent Essays

The case presented is pertaining to the Transportation Security Administration, more commonly referred to as the TSA. This agency was created following the attacks on September, 11, 2011 and is best known for its work at airports screening people and baggage entering the gates. Though many individuals appreciate the work and security measures taken by this organization, there are many that have not had a pleasant or ethical experience. These issues mostly arise from the workforce employees that are making many mistakes. (Noe, Hollenbeck, Gerhart, Wright, 2009) According to the article, the management of the TSA has been facing challenges involving maintaining the best workforce for the duty. There have been several cases reported of items …show more content…

The first one is designing of the Job. Through this, the employees have ceased to see them, elves has just screener but law enforcers. This has led to the replacement of the job title “screener” to security officers. The training of employees on interpretation of x rays and searching of the property has also been improved (U.S Congress, 2007). TSA management have also started motivating the employees through rewarding the best performing employees. These changes have helped in reducing the employees’ turnover substantially. However, much has to be done to improve the efficiency of the employees. For example, the management should show respect to the employees individually not considering the job they do. Respect is a powerful motivator. If employees feel genuinely respected, they will mostly likely go an extra mile in their duties to help the success of the organization (Jackson, 2011). The management should also offer support to employees when it is genuinely needed. This will include emotional support in case of unfair criticism. This would improve the employees working atmosphere hence they will deliver …show more content…

It also investigates the charges aggressively to make sure that the truth is known and justice is guaranteed to each party (U.S Congress, 2007). There are more practices in human resource management should offer regular training to the employees on ethical behavior and legal obligations. This practice is very effective in dealing with religious discrimination, prejudice and disability rights (Jackson, 2011). The management should engage employees in meaningful discussion on dealing with historically oppressed groups and they will be educated on how to relate with others legally and fairly. The managers should also lead by example. The behavior of the leaders affects that of the employees. The management should investigate the backgrounds of employees. They should make sure that they have honest employees. During the interviewing of employees, the recruits should be asked a few ethical questions to gauge on how they can react in case of an ethical

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