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Taking a Look at Coffee Bean and Tea Leaf

Satisfactory Essays

1.) Brief Introduction & Background on Coffee Bean and Tea Leaf Coffee Bean and Tea Leaf is an American Chain Coffee house that sells coffee, tea, desserts and pastries. Coffee Bean and Tea Leaf is operated by the International Coffee & Tea, LLC and they have over 990 outlets in 27 different countries. The first outlet was started in the year 1963 by Herbert B. Hyman. Because of his efforts and dedication to excellence, he was known as the father of gourmet coffee in California. After 40 years, Coffee Bean and Tea Leaf became one of the largest coffee companies in the world. Coffee Bean and Tea Leaf provide 22 different kinds of coffee and 20 varieties of tea. Their coffee beans are freshly roasted daily by using the manual European roast style. With their good quality of coffee, customers are attracted and soon to become one of Coffee Bean and Tea Leaf loyalty customers. Coffee Bean is well known with their ice blended drinks and hot & cold tea and coffees. Besides that, they also sell different varieties of whole bean coffee and types of tea leaves.
Now, we focus on Malaysia`s Coffee Bean and Tea Leaf outlets. They are now 49 outlets of Coffee Bean and Tea Leaf in Malaysia. The mission of Malaysia`s Coffee Bean and Tea Leaf is to Create a spirit within their company that inspires their own company team members to provide the customers with a total quality experience. The company are more focus on customer service in Malaysia as their core values are Friendly, Respect,

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