1.) Brief Introduction & Background on Coffee Bean and Tea Leaf Coffee Bean and Tea Leaf is an American Chain Coffee house that sells coffee, tea, desserts and pastries. Coffee Bean and Tea Leaf is operated by the International Coffee & Tea, LLC and they have over 990 outlets in 27 different countries. The first outlet was started in the year 1963 by Herbert B. Hyman. Because of his efforts and dedication to excellence, he was known as the father of gourmet coffee in California. After 40 years, Coffee Bean and Tea Leaf became one of the largest coffee companies in the world. Coffee Bean and Tea Leaf provide 22 different kinds of coffee and 20 varieties of tea. Their coffee beans are freshly roasted daily by using the manual European roast style. With their good quality of coffee, customers are attracted and soon to become one of Coffee Bean and Tea Leaf loyalty customers. Coffee Bean is well known with their ice blended drinks and hot & cold tea and coffees. Besides that, they also sell different varieties of whole bean coffee and types of tea leaves.
Now, we focus on Malaysia`s Coffee Bean and Tea Leaf outlets. They are now 49 outlets of Coffee Bean and Tea Leaf in Malaysia. The mission of Malaysia`s Coffee Bean and Tea Leaf is to Create a spirit within their company that inspires their own company team members to provide the customers with a total quality experience. The company are more focus on customer service in Malaysia as their core values are Friendly, Respect,
The Coffee Club is not only provides premium leaf tea and hot coffees, but they also
Firstly, Tim Hortons coffee begins its value chain journey in Central and South America. Coffee beans are extracted from
With 11,000 plus coffeehouses worldwide, it is evident that their strategy of being passionate about their customer relation and their devotion to delivering a quality product goes beyond culture and language.
Starbucks is an American coffee company and coffeehouse chain which founded in Seattle and Washington from 1971, Starbucks already operated more than 20000 locations worldwide. (Starbucks Coffee Company, 2016) As one of the bestselling coffeehouse chain, Starbucks need to find a long term corporation supplier to provide coffee beans. Costa Rican coffee beans are considered among the best in the world. (Kummer, 2003)
Starbucks is one of the leaders in coffee industry. Starbucks has entered into many new markets and today it has more than 16,000 outlets across the globe (Johnson, Scholes and Whittington 2011). Due to unlimited business opportunities, Starbucks Corp has set strategies to enter India as it is next major hub for development in near future. Previously Starbucks has gained wide success in China and Japan due to high consumption of coffee and tea. Since its inception, Starbucks has tapped the major markets across the world, India was left untapped. In India, Starbucks has setup alliances with TATA Global Beverages which is a unit of TATA Group of Companies. Starbucks along with TATA has started with an investment of $80 million and plans to open 50 coffee shops in a year. Currently few coffee shops has been setup by Starbucks, however in near future, it is expected that the company will achieve its target in capturing Indian market (Lamb2009). Thus, besides sourcing coffee beans from TATA, Starbucks can now explore more Asian markets (Hitt, Ireland and Hoskisson 2012).
The “Starbucks Experience”: There is a friendly and clear connection between staffs and customers of Starbucks. This is not present in The Coffee Bean & Tea Leaf.
Jorge and Anfisa are one of the couples that everyone can't stop talking about on this season of 90 Day Fiance on TLC. This couple has just 90 days to decide if they want to get married or not. Jorge was afraid that his fiance wouldn't love that he was living in hotels and didn't have an apartment or a house. Now All About the Tea is explaining why it is that Jorge can't get an apartment for himself and his fiance. There is a story behind it that Jorge wasn't explaining until now.
The company location is based at Penang, Butterworth Sunway Carnival Mall. The facilities such as free Wi-Fi, comfortable sofas and chairs, dimmed light and quiet relaxing music will help the customers to relax from the daily stresses and will differentiate Starbucks Coffee shop from incumbent competitors. To speed up the customer service, at least two employees will be servicing clients. Meanwhile one employee will be preparing the customer’s order, the other one will be taking care of the sales transaction.
Next, Starbucks is in a direct supply channel. Direct supply channel is in which a producer supplies its goods or services directly to consumer, without a middleman (business dictionary). This practice helps Starbucks to keep a good relationship with the customer. In Malaysia, especially in Kuala Lumpur Starbucks can be found in any place where there is high intense flow of people, you can found it in a mall, gas station, airport, university, bus stop and etc. Starbucks primary goal is to locate its store in a highly visible location, to be the ideal place for the individuals who wants to enjoy music or looking for a break in a busy lifestyle. Getting more
The tea can be made from the crushed leaves or, reportedly, even better, the roots of Sassafras albidium, a plant native to the Americas. The root has been made into a tea used heavily in Creole dishes in Louisiana. The flavor evolved with an influence from European cooking techniques, thickening and flavoring in gumbo. However, in the last 50 years the plant was banned for commercial use in the US for about 20 years. Researchers found that rats were getting ill from excessive oral doses. Some believe that the FDA was looking for a reason to ban the plant because of its rising popularity as an abortion inducer. During that time is when we removed the plant from Root Beer, formerly called ROOT TEA, and started using an artificial substitute
All the stores of The Coffee Bean & Tea Leaf were located at high traffic, high visibility locations in each market. The market entry strategies use by the coffee shop in managing their foreign franchisees when expanding into Asia including master franchising and company owned-stores. A master franchise is a person or entity that provides services to franchisees in a specified territory, typically a major market, geographical region or even one or more countries. The marketing approach is essential to gain a competitive advantage in the foreign market. The construct included market entry, site location, and market positioning. The reason
This key acquisition is one of Starbucks’s main strategic goals for diversifing its brand by
The larger known coffee businesses were beginning to show signs of stagnation in the 1970’s and 1980’s. Unlike Proctor & Gamble other large manufacturers, specialty coffee producers were small independent distributors. According to the Harvard Business School report on Howard Schultz; During the early 1980’s the average American consumed less than two cups of coffee per day, with almost one of every two men , women and children over the age of 10 does not drink coffee at all. The large coffee business started to compete for market share in a shrinking market. The smaller independent specialty coffee producers were selling only high quality Arabica beans. Arabica beans have less caffeine, less
Knowing Chinese tea culture thoroughly is a wise way for people to explore the Chinese society and culture. As a traditional drink, it has been planted and consumed for over five thousands years. The climate of China is perfect for growing tea, which leads to large quantities and good quality of tea. According to the line diagram, “Dynamics of manufacture of tea in China, thousand tons” there were about 1,200 thousands tons of tea manufactured in 2008, which made China the biggest tea manufacture country in the world. As we can see, tea has a special position in Chinese society. Due to its popularity, Chinese tea gradually raises international interest, and leads China to be a more influential country in the
The question is what exactly goes into the process from cocoa beans in a field to a steaming cup of delicious coffee. Starbucks has created an amazing strategy of Supply Chain Management that spans across almost nineteen countries, that means cocoa beans can come from one country while milk could come from an entirely different nation hundreds of miles away. Through this global resource span Starbucks can expand the company and reach more countries than ever before. Starbucks also makes sure that they supply the best ingredients to their coffee drinkers for a lower price. All raw materials are sent to roasting manufacturing and packaging plants. Starbucks itself has six roasting manufactories, which seems very few for such a big company, but they are using a very effective centralized system.