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Teletech 2005

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Analysis Teletech 2005 WACC and Hurdle Rate: Risk drives required returns and is a fundamental concept when determining whether or not a company is providing appropriate returns to its shareholders. Teletech’s policy was to use a uniform hurdle rate across segments. This policy works well if each potential investment has the same risk. Unfortunately for Teletech, investments differ in their level of risk and therefore in their required rates of return. To adequately assess potential investments, Teletech should implement a hurdle rate for each segment and potentially risk-adjust these hurdle rates for projects within each segment. As Teletech’s EVP of Telecommunications Services points out in his graph, a single hurdle rate for …show more content…

We feel that she is both correct and incorrect in her logic and that ultimately segment hurdle rates are a better measure of return maximization. Hurdle rates are an internal management tool and can be set independent of WACC. We feel that the diversification of the company does help keep capital costs down which benefit the company. However, the hurdle rate is the driving factor of resource allocation. As more resources are shifted to the PS division, capital costs will begin to increase along side risk. In addition, external investors and analysts have more information than Helen is indicating. These analysts (36 following Teletech) and investors often look at companies by the markets they are in. They specifically look at the types of returns each of Teletech’s segments are producing and are projected to produce and compare those to others in the industry. This may be the main reason for Teletech’s stock price and P/E ratio not keeping up with others in the industry. Once again we feel that Teletech should institute segment specific hurdle rates. Economic Profit: Teletech uses a calculation of Economic Profit (EP) to measure business unit performance as well as evaluate and compensate the business unit leaders. We use the same EP calculation to determine if the PS segment is underperforming and ultimately destroying value. Exhibit 2 shows the EP calculation for each segment

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