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Human Resource Management Report on Evaluating Non-traditional Incentive System Case study of Howe 2 Ski Sores Submitted By Mr. Sardar Ali MBA Section-D Submitted to Lecturer: Mr. Baber Jamil Institute of Management Sciences Phase 7 Hayatabad Pehsawar, Pakistan Evaluating Non-Traditional Incentive Systems Case Study: Howe 2 Ski Stores Introduction: In this case study, the main focus of our interest is to evaluate the non traditional incentive system. But before going into the detail of Non-traditional incentive system, let us summarize the case study first. Case Study: Maria Howe, a ski enthusiast and business school major, opened a store 10 years ago after her graduation with financial backing from her family and …show more content…

Furthermore, at least 15 percent of all ski orders were more than two days late, even though customers did not miss a trip or vacation as a result. In these situations, an attempt to respond to these difficulties, Howe instituted a merit performance system for the molders only. Although productivity seemed to increase for a while, but this was not the permanent solution. Furthermore the molders felt that their merit ratings were inaccurate, because the store managers could not observe them much of the time. Further, they argued that their performance would have been much higher if other employees had not interrupted them with questions about appropriate bindings or failed to clearly identify the appropriate equipment on the sales tickets. Other employees also complained because they were not given the opportunity of merit base pay. Sales representative argued that their work was essential for high sales figures and high quality equipments. Similarly all others employees started complaints. Howe had to conclude that the employees were correct on many of these points, so she suspended the merit plan at the end of the ski season and promised to re-evaluate its fairness. Even more convincing were several indications that productivity problems were not limited to molder employees. Complaint about customer service increased 20 percent during the year. Although Howe mentioned this to employee in the stores when she visited and asked the store managers

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