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The 9 11 Incident And The Communication Challenges Of 9 / 11

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The incident I am going to be talking about in this paper is the 9/11 incident and the communication challenges law enforcement agencies dealt with. We all know what happen on September 11, when a terrorist group al-Qaeda hijacked planes and crashed them into the world trade center. When the buildings were collapsing helicopters was flying around and giving warnings to the police and fire department on one of the building they were in was about to collapse. Most of the police officers in the North Tower heard those warnings and were able to evacuate (Sasso, 2015). But that information never reached firefighters, for a simple reason: Radio systems for the Fire Department, the Police Department, and the Port Authority Police were all incompatible with each other (Sasso, 2015). The reason why firefighters and the police department could hear or talk to each other was the technical problems with the radios did not go a long range. “As soon as they went five or ten floors up in the buildings, they couldn’t talk to each other,” recalls Chuck Dowd, who was the head of New York’s 911call center (Sasso, 2015). The communication was so bad that one of the firefighters had to call 911 instead of using his radio to call them to help another firefighter that was hurt due to know one can hear on the radio.
Another communication problem that happened during the attack on the world trade center was with no communication access it was hard to evacuate people from the buildings fast before they collapse. Emergency 911 operators had a "lack of awareness" about what was happening at the twin towers, and were overwhelmed by the sheer volume of calls, Casperson said (Roberts, 2004). Another problem was they did not have any knowledge on rescuing people in a fire and people were not on the same page when it came with instructions on what to do with the civilians left in the tower. It took 10 hours to evacuate the towers; the stairs went black so the firefighters could not get to the civilians. Another communication problem was the public address system and intercoms in the towers had failed when the attack happened. The commission reported that the communication problems were compounded by a lack of clear lines of authority, partly

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