The Benefits of Emotional Labour

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Emotional labour could qualify as an additional work effort for employees since it entails them to perform under a specific mood or appearance in addition to the regular work they render. Meanwhile, fast-paced service industries are generally composed of job roles that require working at a rapidly changing and demanding environment such as restaurants and other hospitality services. While emotional labour is a major requirement for this industry, it also becomes an issue since both concepts does not necessarily align well. More importantly, since emotional labour appears as an extra effort for employees, it causes a strain in performance. When people are placed in a provoking situation, their tendency to tolerate, hide, or express their reaction to such event is within their control and decision. Oftentimes, although an individual subject to a difficult situation is angered by the circumstance, he or she must act calm or nonchalant because it is within the bounds of a societal norm or organisational standard. Such case manifests in fast-paced industries, wherein employees are expected to pose an instant or delayed reaction depending on the gravity of the situation. At the scope of this kind of business, the alarm for deadlines rings without signal or even less expected. The driving force and pressure to do the work as fast as one could imagine is evident, and the emotional adjustment within the employees are seemingly at stake. According Hochschild (1983), emotional labour

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