The Case Of British Airways

British Airways Case Study Zita Ethier Liberty University BMAL 504 “Change, in its broadest sense, is a planned or unplanned response to pressures and forces. Hence, there is nothing new about change or the need for it.” (Jick & Peiperl, 2011, p. Intro xx). Change in a business environment or in a military atmosphere is very rarely embraced with open arms. As leaders, how we choose to openly show our support for change coupled with how we communicate this change to our subordinates will make

Introduction British Airways is the one of the largest airline companies, and the passengers carry overall in the fifth largest in the world. Most of plans are stay in Heathrow Airport which is the highest of main international airport. The British Airways has a long history and airlines cover 133 countries; include 373 airplanes. The BA Company includes 50,086 workers to be in the service, which is one of the largest employers and employees in the United Kingdom. British Airways (BA) is based

change corporate culture, provide the basis for analyzing British Airways’ (BA) transformation and the challenges encountered in making an organizational change. Identification of critical factors leading to their successful transformation as well as the steps, sequence, and risks taken to transform the organization and personal assessment of what could have been done differently is provided in this case study. Connection of British Airways case to re-energizing the mature organization The re-energizing

organization, and change corporate culture provide the basis for analyzing British Airways’ (BA) transformation and the difficulties encountered in making an organizational change. Identification of critical factors leading to British Airways successful transformation as well as steps, sequence, and risks taken to transform the organization and personal assessment is provided for this case study. Connection of British Airways case to re-energizing the mature organization How was the accompanying reading

Problem Statement: In order to survive in the competitive market, British Airways (BA) and Iberia merged in 2010. Apart from pension deficit, British Airways also needed to deal with the decreasing customer satisfaction. Therefore, they decided to implement total quality management (TQM) to survive both short and long-term on the global market. To examine the existing quality issues and problems within this airline company, they conducted surveys which were distributed to customers and the supplying

Organizational Behavior Final Case Analysis: Done By:     Table of Contents: 1.Introduction……………………………………………………………………………………….…………………3 What the company does?.....................................................................................................3 How it was developed historically?......................................................................................3 SWOT analysis…………………………..…………………………………………………………………………4 Strengths…………………………………….………………………………………………………………………

change corporate culture, provide the basis for analyzing British Airways’ (BA) transformation and the challenges encountered in making an organizational change. Identification of critical factors leading to their successful transformation as well as the steps, sequence, and risks taken to transform the organization and personal assessment of what could have been done differently is provided in this case study. Connection of British Airways case to re-energizing the mature organization The re-energizing

actual implementation of the strategy 1.4 Research Rationale The rationale of the study is to understand the ways through which British Airways have been considering the CSR aspect in its operation. It has been noted by the aviation industry that they must make certain that they are playing a mature role in protecting the environment, and therefore, the British Airways Corporation will be studied in this research study. Furthermore, from this study, the researcher can aim to conduct further studies

I. Problem(s) a. Macro - The macro issues that British Airways faced as it entered into the 1980s lied in the structure of the organization and it’s increasing inefficiencies over the years, as well as the company's lack of focus on customer service. The board of British Airways being given control over two state-run airlines hurt the company by spreading out its autonomy, which made it hard for leaders within the organization to realize its inefficiencies. According to Jick and Peiperl (2011), “as

A Comparative Study of Mergers and Acquisitions within the EU Aviation Sector: A Case study of British Airways and Iberia. Key words: Mergers and Acquisitions, Aviation Sector, EU, Network Carriers, Strategies. Aims of Research: The Aim of this research is to address the following issues: 1) What are the main motives for engaging in Merger and Acquisition activity for Aviation Market? Did they reach their goals? 2) What are the consequences of Airlines Company’s merger and acquisition