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The Effect Of Patient Centered Medical Home Essay

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Researchers conducted an observational study to assess the effect of Patient-Centered Medical Home (PCMH) implementation on patient satisfaction, quality of care, staff burnout, and emergency department use. Information was gathered from 913 Veterans Health Administration (VHA) hospital-based and community-based clinics through the use of several surveys. Composite scores were then arranged into eight core domains of Patient Aligned Care Team (PACT)—the VHA’s version of a PCMH model. Researchers then developed a PACT Implementation Progress Index (Pi2) tool which was used identify the effectiveness of PACT implementation at each participating clinic. Clinics were awarded a scored between-8 and 8. Those with scores between 5 and 8 were said to have effectively implemented their programs. Researchers ultimately found that clinics with higher Pi2 scores had less reported staff burnout, better overall patient satisfaction, improved patient outcomes and lower rates of hospital admissions. This was a very large scale study that provided important insight about the outcomes associated with effective implementation of PCMH-like model. However, generalization of the findings is limited because the study only assessed clinics within the VHA system. Other limitations included the presence of personal biases in self-reports, and low survey response rates. Nevertheless, the study supports that effective implementation of PCMH has positive implications on patient satisfaction, quality

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