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The Formal Relationship And Usage Of An Organization 's Activities

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Structure defines the formal relationship and usage of people to accomplish all of an organization’s activities (5). Mercedes Benz is well-organized when it comes down to making sure all organizational activities and jobs are accomplished. It follows a matrix structure, which is a connection of one type of organization to another so that two chains of command are directing individual employees. Figure 1.1.shows the main operating companies and how their structure works. The reason why they follow this structure is because they require large numbers of technical people with different skills to work in projects as a team. Mercedes works as a pyramid with top managers on top, middle managers, human resources, finances, marketing, sales etc. Every department has specific jobs and task to follow, Corporate Communications/Public Relations job is to manage public relations and internal communications to retailers, to foster a positive news-media environment for MBUSA, Mercedes Benz, smart USA and Sprinter products, and smart USA and Sprinter retailers, by cultivating relationships with key stakeholders and maintaining a positive media image. In the customer service department Whenever Mercedes Benz owners are in need, customer service is there, 24 hours a day and seven days a week, to answer their questions, provide solutions to problems, and offer technical and roadside assistance. Their employees are trained professionals who also support the dealer network by helping them

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