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The Healthcare Delivery Landscape Is Dramatically Changing

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The healthcare delivery landscape is dramatically changing. As operating costs soar and more patients assume responsibility for a larger portion of their healthcare expenses, hospitals are struggling to redefine collections strategies. Business Intelligence (BI) activities, specifically data mining and analytics, reveal worrisome trends for financial officers leading for-profit, faith-based and non-profit hospital settings. Based on an extensive review of U.S. Department of Health and Human Services data, Citi estimates annual patient payments will exceed $1 trillion in the near future.[1] In 2011, The American Hospital Association estimated uncompensated healthcare services represented 5.9% of total facilities expenses.[2] In 2012, uncompensated care estimates increased to $45.9B, or 6.1% of annual operating expense for hospitals.[3] Even more troublesome is Citi’s prediction that charge-offs will reach $200 billion in less than five years. While BI provides predictive data about the future, health care CFO’s and administrators can leverage data mining to develop more precise collection protocol without damaging patient relationships and community reputations. One area gaining traction among forward thinking administrative decision-makers is exploring third-party collection strategies developed around BI scoring. Why Business Intelligence Defines the Future of Medical Collections In anticipation of increased financial risks, healthcare institution managers need to

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