Introduction to Net Promoter Score Net Promoter Score Defined The Net Promoter Score is a customer loyalty metric that is used to gauge the loyalty of an organization 's customer relationships by asking how likely the customer is to recommend the organization to others. It serves as either an alternative or a supplement to traditional customer satisfaction surveys and is often correlated with revenue growth. NPS measures both customer satisfaction and brand loyalty. How NPS is calculated NPS defines
CHAPTER1: INTRODUCTION Natural Language Processing (NLP) deals with actual text element processing. The text element is transformed into machine format by NLP. Artificial Intelligence (AI) uses information provided by the NLP and applies a lot of maths to determine whether something is positive or negative. Several methods exist to determine an author’s view on a topic from natural language textual information. Some form of machine learning approach is employed and which has varying degree of effectiveness
Executive Summary The purpose of this report is to explain the importance of Business Intelligence and all of its components for implementation into the business structure. During the recent years obtaining useful information in real time has become something that is extremely important, if not even a critical, factor of success for companies. The time managers have available for use in making business decisions has been reduced dramatically. Competitive pressures are now
2008). Starbuck's main objective is to establish itself as the most respected and recognized coffee brand in the world (Fact Sheet, 2008). Starbucks has accomplished this objective and experienced much success through their competitive strategy of clustering several stores within the same community and through their distinctive competencies of roasting and selling the quality coffee while providing high quality customer service. The question is, can Starbucks continue their market share growth with
security both for business owners and its clientele. It is a very common business which may look easy to manage but the security matters and the business management as a whole shall be monitored depending on the kind of software the owners have to use. This herein researchers now want to delve with the possible features that may be in consonance with the nature of the business. It is important that the software to be used must satisfy the flow of business activities, the set-up of the establishment
strong financial base, therefore allowing the company to undertake new business ventures. Revenue increased to $5294.2 million in 2004, a 29.9% increase from 2003 (DataMonitor) Profits increased to $610 million in 2004, a 43.7% increase from 2003. Net earnings increased 46% (SWOT). o The company is internationally recognized and has a global presence. Their reputation is one of fine products and services. Almost 9,000 cafes in almost 40 countries (SWOT) Widespread brand recognition, which in turn
Unit 3: Software System software, Operating System, Functions of OS, Overview of DOS, Windows and Unix. Application software (Word Processor, MS-Excel, MS-PowerPoint) Unit 4: Programming Languages and Software Development Generation of Languages, Compiler, Assembler, Linker, Loader, Software Development Methodology, Software Development Life Cycle Programming Languages: Programming
The Ethics in Securing the Internet Introduction In order to understand the concept of internet security and why it is necessary it would be worthy of analysis to discuss what would happen if not enough of it is provided, meaning that the levels of security are not utilized to the full extents. This is exactly where the big issue of hacking and hackers becomes involved. Hackers can benefit from a wide range of weaknesses in security, break into systems, find the information they need,
The 142 studies were examined for trends, issues, uses of SWOT, and value-added in long-term planning. Specifically, studies were sought that indicated sole use of SWOT analysis or if SWOT was used in combination with other long-range strategic planning tools. The authors next used affinity diagrams to group and classify the collected studies using summaries on index cards. Affinity diagrams are a popular text clustering technique used to categorize large number of seemingly disparate
Organization As expected priori, SWOT analysis was frequently applied to organizational assessments for strategic planning. Studies report use of the tool for individual organizations, for comparing two companies, and for assessing several companies (but not the entire group of companies comprising an industry). Individual studies were grouped into subcategories of education: - healthcare;