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The Is The Rationalization Of The Store Of Department Stores Across The Country Essay

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Mcdonaldization, according to George Ritzer, “is the rationalization taken to its extreme.” I have the “luxury” of being employed by Sears, company which is a chain of department stores across the country. At Sears, I am an appliances sales consultant. A normal day in this position consist of arriving on time to get my reports for the day. These reports are different customer information, complains, and request that have to be dealt with by either me, or I have to find the appropriate person to be able to help. Once that is taken care of, it is my job to catch up on the appliances the Sears sells and formulation a sales pitch that will successfully persuade the customer to buy their appliances during their visit. This consist of finding out the known problems, known questions, and solutions that have worked for other people. After this is done, it is time to engage the customer. Sears has what they call “know your expert”, in which a customer now has the ability to shop online in a more efficient manner. Appliances, unlike other products, is harder to shop online for because the customer wants to see and touch the product. Know your expert allows the customer to go online, find products they are interested in, fill out specific features they would like, and then go into to the store and have an “expert” explain the product that is comparable to their selection. Of course, my job is to do what is right for the company first, and if I can help the customer while doing that,

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