The Negative Effects of Job Automization In Zuboff’s, “In the Age of the Smart Machine”

585 WordsFeb 26, 20182 Pages
In Zuboff’s, “In the Age of the Smart Machine” the reader develops a sense of how automation of jobs can have a negative effect on the employees if implementation of new technology is not done properly. Both the automation of the mill and the automation of the global bank had some similarities. Both organizations went from a more oral and “action on” type of task to more of a data centered task. We can see this clearly form Zuboff’s examples. At the pulp mill, workers were used to making rounds and checking the pulp consistency, which at that point the workers would make a decision if they need to open or close a valve. This hands-on task transitioned into a more data reading and monitoring task, which was something that the workers were not specifically trained for. Instead, mill workers had to be able to read the indicators and know the consistency of the pulp. Like the pulp mill, the global bank ran into a similar problem. At the global bank, workers communicated with one another and passed around documents for verification. For example, a clerk would hand a document to a loan approver with the necessary information and the loan approver would check the documents and make a decision if the loan should be approved or not. Once the decision is made, the loan approver would hand the document back to the clerk. In other words, employees used each other to transfer documents through communication and the physical action. The automation took all the communicating

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