The Right Kind of Care
Cultural identities and our personalities affect our perceptions. There’s a tendency to favor others who exhibit cultural or personality traits that match up with our own. Effective communication with people of different cultures can be especially challenging. Intercultural communication occurs when a member from one culture produces a message that absorbed by a member of another culture. As stated by (Jandt, 2015), “human perception is usually thought of as a three-step process of selection, organization, and interpretation, each of these steps is affected by culture. The first step in the perception process is the selection. Within your substantial limitation, you are exposed to more stimuli than you could manage. The second step in the perception process is organization. Along with selecting stimuli from the environment, you must organize them in some meaningful way. The third step in the perception process is interpretation. This refers to attaching meaning to sense data and is synonymous with decoding”.
The most important thing is to keep in mind about verbal and nonverbal behavior in intercultural communication is that they do not translate across cultures quickly and can lead to serious misunderstanding. Susan Elliot had two interviewees, Donell Chamberlain, and Vivian Minn that she was interviewing for the care of her Grandmother, who are of different ethnic background. Therefore, their verbal and nonverbal cues along with Grandmother will be
Different social, professional and cultural contexts may affect relationships and the way people communicate due to of a lack of understanding or knowledge of one another’s background and culture. This could be through their race, religion, ethnicity or where they come from. Each one of these can have similar or very different ways to communicate. For example
If we understand the complexities of the cultures around us, we can better relate to the people engaged in the other cultures. It also allows us to better understand why others are acting the way they are. At the hospital I work at, we are taught about how others use the word “yes.” For instance, I might ask if they understand the paperwork they are signing and they will respond with “yes.” However, to them the “yes” might not be an agreement with the understanding the paperwork but they are using “yes” to be respectful. One then must clarify whether they truly understand
Communication involves more than exchanging words between people. Gestures, postures, facial expressions and even eye contacts are important during communication. Both verbal and nonverbal cues are important during communication and can help a person understand the speaker or listener’s emotions, attitudes or status. Understanding the existence of various cultures is necessary since different cultures have varying ways of communication (Lustig & Koester, 2012). Therefore, a communication style that is perceived as bad by a culture may be good in another culture. Besides, characteristics that may be essential for a particular culture may be quite irrelevant for another. In line with this dissimilarity, individuals need to adapt carefully and understand communication preferences and desires among cultures.
The first point in my theory is that you can better your skills as an interpersonal communicator by better understanding your own culture. DeVito states that there are. “several major cultural distinctions that are crucial for more effective communication” they are: individualism or collectivism, high or low context, high or low power distance, masculinity or femininity, high or low ambiguity tolerance, long or short term orientation, and indulgent or (p. 34). To be able to understand your or anyone else’s culture you must be able to understand the ways that these things affect communication. Once you understand the ways that you are oriented in these seven categories due to enculturation you can understand how you communicate and become a more effective
It is vital the practitioner considers the different ways they communicate bearing in mind the different background, cultures, linguistic knowledge and styles of their parents and children. If people do not have the same shared experiences they could interpret things in a different way. Some people’s preferred way of communicating may not be face to face as they may be uncomfortable with eye contact, in
All communication is cultural. It draws on ways we have learned to speak and give nonverbal messages. We do not always communicate the same way from day to day, since factors like individual personality, mood, and the context of the situation interact with the variety of cultural influences we have internalized that influence our choices. Communication is interactive, so an important influence on its effectiveness is our relationship with others. Do they hear and understand what we are trying to say? Are they listening well? Are we listening well in response? Do their responses show that they understand the words and the meanings behind the words we have chosen? Is the mood positive and receptive? Is there trust between them and us? Are there differences that relate to ineffective communication, divergent goals or interests, or fundamentally different ways of seeing the world? The answers to these questions will give us some clues about the effectiveness of our communication and the ease with which we may be able to move through conflict. The challenge is that even with all the good will in the world, miscommunication is likely to happen, especially when there are significant cultural differences between communicators. Miscommunication may lead to conflict, or aggravate conflict that already exists, or in the sad of case of girl developing epilepsy and both her parent’s Hmong culturally clashing with her Western medicine
A needs assessment encourages supportive relationships to reduce the risk of abuse and neglect, a demonstration of a needs assessment is as follows: Needs assessment is the key to ensuring that the required range and capacity of services is available and accessible to service users and their families in a local area. A good need assessment process will:
In the article, Lisa Davis indicates that people can misunderstand each other just because of the position they stand while they communicate. Furthermore, through how people acts, stands and communicates can completely show the cultural differences between different areas, religion, and nations.
It is important for human services professionals to have a good understanding of their clients who are from different country or who has different cultures. It is important for human service professionals to understand how their clients with different cultural backgrounds and how they would interpret such non-verbal messages. (Woodside, McClam, 2012) For example, certain body language, facial expressions or hand gestures maybe inappropriate or rude. Before a processional can build trust or create a good relationship
Individual, societal, and cultural factors play an important role with how we perceive, communicate, and build relationships with others. These factors also influence the language we speak, the food we eat, and even the social class that we belong to. With this in mind, we must come to realize that perception varies from person to person, instead of showing prejudice towards others for not sharing common beliefs or moral values.
Being able to understand how people from different cultures and religions communicate, interact, and perceive the environment around them allows for the formation of important guidelines and practices which help combat and avoid anxiety and uncertainty in government, business, and personal intercultural relationships for the purpose of efficient negotiations and merges different cultures into more tolerant cohesive existence.
Dillon and McKenzie (1998) study and found that the most important factors that should be analyzed for better listening are receiver apprehension, willingness to communicate, and readiness to listen, in addition to improving culture competence. To achieve intercultural skills is to avoid generalizations about other cultures, unless they are completely familiar. When listening is perceived to be required, the quality and intensity of a person is mediated by their attitude toward the concepts of listening competence and performance (Imhof & Janusik, 2006). Culture forms an individual’s worldview, and is especially pronounced when intercultural communication is attempted. To take into account the effects of listening, it is important to consider the speaker and the listener. Both speaker and listener perceive the event, the process of listening, and the result of the process. One example of this is when the listener thinks what the speaker is saying is interesting. The listener assesses the situation and takes in the information, and starts asking questions. Listening is a process that we do with our perceptions of what we hear. Therefore, what one hears is analyzed by cultural perceptions.
(1) the development of cultural sensitivity or in other words trying to imagine the meaning that will be made by the receiver of the communication.
Cross-cultural communication is the process of exchanging meaningful and unambiguous information across cultural boundaries, in a way that preserves mutual respect and minimizes antagonism, that is, it looks at how people from differing cultural backgrounds endeavour to communicate. The study of cross-cultural communication was originally found within businesses and the government both seeking to expand globally. Communication is interactive, so an important influence on its effectiveness is our relationship with others. All communication is cultural -- it draws on ways we have learned to speak and give nonverbal messages. We do not always
Diverse environments, such as at work or school can also be a challenging place for effective communication. Working and communicating in a group can be difficult enough without adding any other variables. When diversity is applied to the group, communication can become a sizeable challenge. Ribbink (2003) states, "different cultures like to receive information—and trust information they receive from different sources—in different ways" (para. 6). Individuals from some cultures prefer to receive information or be taught by the leader of a team or a trusted coworker rather than a manager (Ribbink, 2003).