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Tim Hortons Case Study

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As a Tim Hortons team member I understand the importance of having a motivated and engaged staff when running a store. The most successfully run businesses are often in direct correlation to the quality of the staff working there, and the work put forth by the staff is highly influenced by the strength of their head leadership. Restaurant owners are the unseen hand behind the front line of any operating Tim Hortons store and they know it is as important to achieve staff satisfaction as it is to have high customer satisfaction. As a restaurant owner I would ensure that all team members felt valued and received the proper appreciation for quality performance. Another invaluable resource would be receiving updated training and open support from senior staff so they may feel comfortable and confident with the work they put forth. Lastly I would make sure that my staff worked in an environment that allows fun among team members while also maintaining their professionalism and focus. Feeling genuinely appreciated for the work one does both pushes and motivates people. It inspires a positive outlook on their job and drives them to set goals for themselves so they may exceed their previous accomplishments. Staff …show more content…

A franchise such as Tim Hortons, is constantly introducing new products and promotions. It is important to consistently ensure that all staff members are kept up to date on any marketing and menu related changes. To optimize on both team member and guest experience, all staff should exude confidence and be well informed so they can put forward their best work. Senior staff can be a valuable resource in achieving this. When a question or concern is posed our senior staff can provide assistance and , solving any issue by drawing from their past knowledge and previous experiences. This creates a support system among staff, building a healthy community within in the

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