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Turning Away Test Takers

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One part of test day which can be challenging, is turning away test takers for incorrect or absent IDs, tardiness, or any other reason. Many CTCs offer these test takers a business card and ask them to call customer service, as advised. It is important however, that the test taker is aware that unless there are extenuating circumstances, they will be required to register for a new test, and will be responsible for the fees associated with this new registration. Please avoid language that suggests they may be transferred free of charge, or at a discounted cost. Please feel free to contact support or your ASR if you wish to discuss this any further.

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