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Unit 10 P2 Business Analysis

Satisfactory Essays
P2)
Impact of customer service on the performance of a hospitality business.
Customer Loyalty:
When the business treat the customer and greet them with respective manner, it will make the customer come back again to the business. And when the business seeks to resolve problems and issues, customer remains the confident in the company and continues the business relationship. In addition the happy customer will spread positive word of mouth about the business. This will increase more customers to the business.

Increase the profit:
Having a good customer service will also increase the profit of the business. When they are able to identify new products and services, it will help the business to provide good facilities to the customer. As the customer
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