Communicating with people outside the work team
A.C 1.1 Explain why effective communication with those outside the work team is important
Effective communication with those outside the work team is important as it allows effective relationships to develop that are built on trust and respect which can benefit not only your work team and the team/individual you are communicating with but the business as a whole. It can benefit you, your work team and your business by creating environments where ideas can flourish and allowing fresh ideas to be bought into the team from outside, this can be extremely beneficial as thinking within a team may become stagnant without any outside influence. These new ideas may help solve problems and resolve
…show more content…
This will benefit the company as customers are more likely to come back to a shop where they believe they have had excellent service and so a positive impression has been built of your business to that customer, this may have even further reaching benefits to trade if the customer then recommends your business to others based on the positive impression.
However it is not just external customers you should give a positive impression to; all people will respond better to positivity and so it is also important to give a positive impression to internal customers who will usually be colleges from outside your work team but within the same business. Giving a positive impression to them will in turn make themselves want to give a positive impression internal and external customers, it will also help to build better internal relations which will benefit the business by allowing better communication which will then allow the business to operative smoothly and effectively.
If you do not give a positive impression to customers, both external and internal, it may have a damaging impact on your business. For example you may lose a customer from your shop if you do not give a positive impression to them the customer may give a negative review of your shop to friends and family if they believe the impression you gave about the business to them was
People communicate for many different reasons, some may feel like they need to express their needs and it's also a way for people to share ideas and information. Sharing information in your work setting will help you clarify, develop and also change the way you think and act. Many people process their thoughts by discussing them. If you or your work colleagues have any ideas or information you'd like to share you'd have to communicate. By communicating with other members of the team it shows effective team work and also this way all health and safety issues will be noticed and dealt with. Communication also helps build relationships which are very important in a work setting. The way you first speak and listener to a newcomer can make them
It helps to build a positive relationship with those that are within your team, as well as showing that there is support for one another within the structure. When there is team work, responsibilities and tasks are shared and are completed more effectively and also in a good time scale. Each member or person has their own skill and or expertise, communicating with them helps you to learn, build up your own knowledge and know your own responsibilities. Communication is an invaluable tool in team work; you can ask for advice or even give advice about certain subjects or topics, as well as sharing ideas on them too. When it comes to the pupils, communicating between each other is important as you will share information on the chid such as the child’s welfare, medical information or even their progress within the classroom. When adults are working effectively together and are working as part of a team, the children will see them as role models and will follow, copy and mimic what they see. Not only using it in and around school, but also when they are at home. To a parent this shows that the school are setting a good example to its pupils, which in turn will give the school respectively high standards and a great reputation.
Negative publicity of the company and loss of credibility in the eyes of existing and potential customers impacting overall business
Communicating is important because you may leave others out of the loop and they cannot inform higher of what is going on. Effective communication in the workplace assists employees form highly efficient teamwork. Employees are able to trust each other with fulfilling daily tasks and not leaving more work for them to complete. Being able to communicate represents a good leader as well. A leader who openly and consistently communicates benefits themselves along with other coworkers. Communication in the workplace also has the ability to improve employee morale. The importance of communication skills can be seen when good, quality communication occurs that prevents misunderstandings, miscommunication and conflict. It produces productive work and performance which ultimately impacts the company's bottom line. A vital part of communication is making employees feel understood and valued. Specific campaigns can help boost employee morale and give workers a chance to feel recognized and valued. When there is a strong morale in offices and other work environments, job retention is often high as well. Perfect communication at all times is not always possible but clearing up problems can be handled quickly by asking the right questions. This is where the importance of communication skills comes in. Find out if everyone shares a solid understanding, not only of goals, but expected time frames to complete tasks, possible costs and other aspects of the job. Listen to suggestions and ideas for improving job performance. Open communication allows employees to be more engaged and understand that what they do matters in the success of the business. Making sure your employees conceive the big picture and the part they play in the success of the organization will help others better understand why decisions are made and how those decisions impact them specifically as well as the company as a whole.
Communication is the cornerstone of maintaining a clear understanding between leaders and subordinates. In a team format, communication is vital for everyone to know the plan and approach to get on a path of success. A great speaker has the ability to inspire, organize, and portray optimism. Moreover, the coach has
Greeting your customers having good attitude to them is not just good to your store but also to them because when you have that personality you also saying that if they have problems, they can find solutions on it.
Furthermore, not only can you lose existing customers, but it may be harder for you to attract new ones. Word of mouth is still one of the most popular forms of advertisement. Many businesses build their clientele based on reviews from their existing customers. However, if a customer is not happy with the service that they get from your business, then they are likely to say bad things about it. This can ruin your business's reputation.
Interacting with your customers is a great way to gain that trust and build that loyalty with your customers. Talking to your customers and getting to know them shows that you are interested in them and really wants to get to know the type of person they are. Also communicating with your customers will help you find out more about what they like so the sales will go pretty easy because you already know what your customers like.
Building customer relations is a priority among small business owners and there may be no better way to achieve this than through customer service. When people think of customer service they tend to think about how they are treated while at an establishment. Unlike a Big Box store, local merchants have time to spend conversing with customers. There aren't long lines or impatient customers, so the pressure to work quickly is nonexistent for the local merchant. It makes for a very pleasant shopping experience. Another aspect of customer service is the knowledge a retailer has regarding its products. Local merchants order their products first-hand and are more knowledgeable about the merchandise they carry. They are even more likely to order items a consumer seeks to purchase if not
As with internal factors, there are several external factors that influence an organization. External factors can be defined as the interaction between the employee and its customer. The interaction between the employee and the customer influences that relationship that is built with the customer and the company. In developing the relationship with the customers, it is important to remain professional and courteous in all communications to the customer. The company’s image will also be dependent on the relationship that is established between the employee and the customer. The external factor, the audience, is important because
To the old customers, it would increase their confidence toward the company and encourages them to continue to try the product. Lastly, sales would automatically increase and the market would expand due to the high demand of the service.
Internal communication can be seen as the oil that makes a company run smoothly or the bridge that creates connections between employees and responsibilities. In fact, effective internal communication leads to superior understanding and encourages knowledge sharing, which can be only a positive aspect for the well functioning of an organization (Institute of Internal Communication, n.d.).
It might sound silly but good customer service is the best promotional tool around. If your customers are happy, they are more likely to talk good things about your business and recommend you to friends and family. So, make sure you train employees well in terms of customer service.
In the past, if a customer had a positive experience with your business, they might not have told anyone about it. Customers expect their experiences to be positive, so they don't generally talk about positive customer experiences unless it was something truly exceptional.
Your customers judge your business by the people you hire to work for you. From the sales person behind the counter, to the cook in the kitchen, you must do your hiring with your customers in mind. In addition