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Unit 201 Manage Own Performance in a Business Environment

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Unit 201 - Manage own performance in a business environment.Celia Baker 07/11/12Outcome 1: Understand how to plan and be accountable to others.1.1 There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. In administration, there are procedures that need to be followed relating to various aspects of the job including correct procedures to, answer the telephone, confirming tickets, dealing with outgoing mail, rooms as well as other procedures. All of the administrators procedures are kept in a file at the office area where any member of admin staff can revise them as and when necessary. In my work place, these general procedures cover a wide range of …show more content…

By doing this I can also gain information on timescales, when this work needs to be completed. If I am unable to complete something by the time requested then other people will have to re-prioritise their own workloads to fit around me and by keeping them informed of my progress I can show where I am with my work.1.7 It respects people's time and allows people to be better prepared for work, mentally, physically and tools-wise. It is respectful of the other person's time to give him or her a good idea of what and how you want them to do something and when they need to start. If these plans change, respect demands that you inform others involved of the changes to these plans. 1.8/1.9Computer crashingWork not getting savedPower cutsPhotocopier runs out of tonerPhotocopier runs out paper.All of these issues can be resolved very simply.Any technical fault that involves my computer I would report this to my manager or director. Things like photocopier running out of paper would be common sense I would fill the paper tray myself with the correct size and type of paper. If there is a jam I would try and resolve this myself without creating danger or ask somebody I would ask my manager who knows how to fix this. 1.10 The importance of learning from mistakes is so that you will not make the same mistakes (or similar mistakes) in the future, and you will thereby make more right decisions and fewer wrong decisions, and therefore will

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