Unit 201 - Manage own performance in a business environment.Celia Baker 07/11/12Outcome 1: Understand how to plan and be accountable to others.1.1 There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. In administration, there are procedures that need to be followed relating to various aspects of the job including correct procedures to, answer the telephone, confirming tickets, dealing with outgoing mail, rooms as well as other procedures. All of the administrators procedures are kept in a file at the office area where any member of admin staff can revise them as and when necessary. In my work place, these general procedures cover a wide range of …show more content…
By doing this I can also gain information on timescales, when this work needs to be completed. If I am unable to complete something by the time requested then other people will have to re-prioritise their own workloads to fit around me and by keeping them informed of my progress I can show where I am with my work.1.7 It respects people's time and allows people to be better prepared for work, mentally, physically and tools-wise. It is respectful of the other person's time to give him or her a good idea of what and how you want them to do something and when they need to start. If these plans change, respect demands that you inform others involved of the changes to these plans. 1.8/1.9Computer crashingWork not getting savedPower cutsPhotocopier runs out of tonerPhotocopier runs out paper.All of these issues can be resolved very simply.Any technical fault that involves my computer I would report this to my manager or director. Things like photocopier running out of paper would be common sense I would fill the paper tray myself with the correct size and type of paper. If there is a jam I would try and resolve this myself without creating danger or ask somebody I would ask my manager who knows how to fix this. 1.10 The importance of learning from mistakes is so that you will not make the same mistakes (or similar mistakes) in the future, and you will thereby make more right decisions and fewer wrong decisions, and therefore will
Plan, manage and monitor the work carried out by them and the work of others
Describe how organisational procedures are applied to ensure work is planned and carried out productively, in relation to:
Arranged methodologies ready a group with the "know who" important to finish a task needs certainty and a longing to succeed. Pioneers must put resources into time overseeing self-standards, reason, and inspiration so as to direct as a group. This incorporates morals, character, and a tyrant keen on associate overseeing. Peer administration a standout amongst the most unevaluated types of connections at work. How to value your partners and still give authority without disarray? The open picture will really affect discernment on companion administration.
While working for the department, it became very apparent that the practices and management style of the Department Director significantly affected the culture and daily activities of the individual sections under his leadership. First, he would set objectives and standards for the individual sections. These objectives usually looked good on paper but were often unrealistic when applied to daily operations. These lofty ideals, set as goals to middle management, seemed overwhelming and out of touch with the reality of hands on field operations. As a result, middle management would frequently choose to either change or completely disregard the given directives. This disconnect in the chain of command would often cause confusion and inconsistencies at the operations level. Additionally, lack of follow-up meant the Department Director assumed his set objectives were being carried out while lower level employees remained uninformed.
Section 2 – Understand the purpose of health, safety and security procedures in a business environment
However the key focus is on the task, rather than developing the team per se. For this reason this model is particularly suited to a non-static team where teams are constructed for specific projects, rather than assigning the project to an existing team.
The leading action of administration “involves the manager’s efforts to activate high achievement by employees”. In an organization, this is handled by administering account evaluations of each advisers and having daily team meetings to communicate tasks that are being followed and completed to be sent to high management. This is additionally how administration supports the conception and aliment of an advantageous organizational culture in a company.
This case was prepared by Associate Professor Marc L. Lipson. It was written as a basis for class discussion rather than to illustrate effective or ineffective handling of an administrative situation. Copyright 2010 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved. To order copies, send an e-mail to sales@dardenbusinesspublishing.com. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Darden School Foundation.
Describe the values and experience of this unit and how the knowledge gained may help in your managerial techniques in the future. (Around 300 words)
* What organizational structure, management processes, and philosophy will foster superior performance from the company’s business units?
than to illustrate effective or ineffective handling of an administrative situation. Copyright 2010 by the University
complete any work on time and make it to work in a timely manner at all costs. If you do ever
There are several procedures that should be considered when implementing internal controls for your business. There should be a segregation of duties between different individuals to lessen the threat of
The third is motivation, which supplies motivation for employees to develop and grow in the job by providing benchmarks during the year. The fourth is accountability, which creates accountability for employees and managers/supervisors. This will help all employees prioritize competing projects or initiatives for each individual or department. Managers conduct initial performance planning discussing with employees and provide direction through coaching sections. After the performance planning discussion, employee’s drafts performance plan for the manager’s review. This planning discussion is followed up by the employee finalizing his or her draft with his or her manager. Overall, managers/supervisors at each level develop specific goals that support department or team goals which in turn support the corporate and function/operational group scorecard metrics.
study and put these principles in place in my unit as a pilot and progress to the organization to