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Unit 361 Ban Escalation Research Paper

Satisfactory Essays

CIT 361 – BANA Escalation Emails RCS is the servicer for the investor, Bank of America (“BANA”), which requires additional research from RCS on written complaints BANA receives regarding one of their loans. An email is sent to the Correspondence email distribution list provided as the point of contact for BANA. Once an email is received, CIT 361 is opened and the email is imaged into Nautilus. The CIT is assigned to a Resolution Advocate for research and response. Once the research and information is gathered, a reply email to the requestor from BANA is sent from Correspondence and includes a CC to Correspondence and the Customer Relations Manager. Once the confirmation is received that nothing further is required, the final email is imaged

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