Unit 6 Case Management Services

What happens if a member of staff phones in sick but they are later seen out at the shopping centre or down at the pub? Does that mean their skiving?

I: This facilitator and PP, met the client and mother in order to open the case and begin the process of identifying client and family needs. FF went over the POC with the family. FF and PP asked client and family for good news. The client shared he didn’t have a good day at school. Client

Intervention: Ms. Smalls (MHP), Santonias and Ms. Givens (MHS) discussed Santonias complying with the rules of the home. MHP and Santonias had a discussing about his NFL football team as a way to build rapport. MHP requests feedback on possible goals from Santonias and MHS for Individual Plan of Care. MHP, Santonias and MHS discuss and process an incident that happened at the school’s gym.

For Shelby and Mark, they are faced with determining what insurance policy will fit their needs now and in the future. With Shelby owning her own business, this health insurance policy will cover both her and Mark, so consideration needs to be given to the health of both individuals. The health care insurance planner sheet will allow them to review the numbers behind both policies to determine what is best for them financially, as well as in the event that one of them should suffer some type of medical crisis. This form will give them the tools to make an informed decision concerning the out of pocket costs for both HMO and a traditional policy. Additionally, should a medical crisis occur that forces either Shelby or Mark into claiming

This past week, two failed cases occurred days in between each other. Eight-year-old Michelle Moore was found in what has been deemed a homicide in her Newark home and twelve-year-old, Genesis Rincon was arrested for possession of narcotics with intent to distribute. These two clients were both supposed to be under the supervision of our case managers. Upon the conduction of an internal review from our Inspector General, it was found that not only did these caseworkers have a higher amount of absenteeism regarding client check-ups but one of the caseworkers is romantically involved with her superior - an Assistant Commissioner who was recently transferred from a different department.

Case management services were provided through an FTM (family team meeting) and a one on one meeting in Hesperia. Present at the meeting were WYP (Wraparound Youth Partner) Andy Ngo, WCC (Wraparound Care Coordinator) Meagan Dahlen, the youth, the youth’s aunt, and the youth’s uncle. The social service worker was not there. Service minutes are high, because WYP Ngo and the youth went shopping for clothing. WYP Ngo checked in with the youth. The youth is happily living with his aunt and uncle. The youth met with his mother last week. The youth’s mother brought the youth toys. The youth was happy to spend some quality time with his mother. WYP Ngo primed the youth to pick out clothing the youth likes. The youth picked out clothing that did not

Case management services were provided through a face to face interaction in La Habra. Present at the meeting were WYP Ngo and the youth. The signatures were not obtained, because the youth refused to sign in. WYP Ngo checked with the youth’s teacher. The youth is not doing his assignments. The youth is sitting alone and staying away from his peers. The youth is showing no improvement from the last time WYP Ngo checked in with the youth’s teacher. WYP Ngo discussed with the teacher about counseling. The school does provide counseling. The youth’s mother will have to fill out some papers for the youth to start counseling. WYP Ngo monitored the youth and the youth seemed upset. The youth walked away from the one on one meeting. The youth went

Case management services were provided through an FM (family team meeting) in the youth’s home. Present at the meeting were WYP (Wraparound Youth Partner) Andy Ngo, WPP (Wraparound Parent Partner) Roxana Terpening, WCC (Wraparound Care Coordinator) Francisco Isais, WSUP (Wraparound Supervisor) Sheila Gaston-Cruz, and the youth’s mother. The youth was not present at the meeting. WYP Ngo introduced himself to the mother. The team explained the role of the Wraparound members to the mother. The team explained to the mother about the services of Wraparound. The mother filled in some paperwork. WYP Ngo gathered information during the first initial meeting about the youth. The youth used to wrestle and is still interested in wrestling. The youth does

Case management services were provided through a face to face interaction in Chino. Present at the meeting were WYP (Wraparound Youth Patner0 Andy Ngo and the youth. The service minutes are high, because the youth spent time deciding which bike to pick out. WYP Ngo checked in with the youth. The youth is keeping busy playing basketball. The youth is no longer being disrespectful to his father. WYP Ngo discussed with the youth about a basketball camp in Anaheim runs by Nike. The youth is interested in the idea. The youth is willing to participate. WYP Ngo will enroll the youth in the camp by the end of next week. WYP Ngo and the youth spent some time riding the youth’s new bike. The youth thanked WYP Ngo for the bike. The youth will be retuning

Case management services were provided in La Habra. Present at the meeting were WYP (Wraparound Youth Partner) Andy Ngo. The youth was present, but ran off with his peers. WYP Ngo attempted to look for the youth. WYP Ngo was unable to look for the youth. WYP Ngo checked in with the youth teacher. The youth has no behavioral issues, but the youth is doing little to none of his assignments. The teacher is concerned that the youth will not be able to improve his grades before July. The signatures were not obtained, because the youth took off with his peers. The next one on one will be on June 6th, 2016.

People attended Case Coordination: Keelan, Qavi Isa Psychologist from Monash Health, Carmen a Clinical Social worker from Monash Health, Susy a Family Support Worker from YPARC, Dale a Key worker from YPARC, Keelan’s father Paul, Keelan’s grandmother, and the writer.

The meeting started with the positives and the successes. The youth did not have school today and got a new bike from his mother. WYP Ngo took the youth in the local community to get some bedding and a blanket. The youth is sleeping on a mattress without any bedding and a blanket. The weather has been gloomy and cold, thus, the youth needs to keep warm. WYP Ngo discussed with the youth about any concerns. The youth wants some video games to play in his mother’s console. WYP Ngo is open to the idea, but the youth must do some community services before getting any video games. The youth has not started his community services. The youth also want weights to workout

Case management services were provided. WYP gathered information during the session. The client has reduced biting his fingernails. The client acknowledged he needs pro-social activities to reduce his irritable outburst. The client acknowledged he needs to improve his independent living skills (taking care his son, going to school, finding a job, and finding pro-social activities). WYP consulted with the client regarding his school credits. The client is falling behind due to being non-compliant. WYP developed strategies to assist the client being more compliant. The client will create a list of daily routine and the client will follow the routine in order.

T-con dated on the 8 September 2015, Mother of patient could benefit from pediatric s case manager. On 9 Sept, Case Manager met with Mother of patient and documents that this visit was an extensive late visit; at the conclusion of this visit case manager stated that she would contact specialty providers and ultimately secure appointments. On the 23 Sept, the case manager had received two TCON’s regarding assistance with medication management. The case manager documents that she left a message on Mother’s phone, that she should contact he child’s psychiatrist for appointment

D: Case manager met with participant on 5/4/2018. The participant comes to classroom prepared to participate each day. She is always on time and has a positive attitude. Today the participant appeared to be in a good mood and reported that she and the family are doing well. Participant is making good progress in class room actively and independent assignments. Case manager discuss the paid work opportunity with participant and she seem interested. However, Case manager is still exploring type activity would be most suitable for the participant’s current skill sets. P: Case manager will discuss paid opportunity with Work Ready Program Coordinator and select an activity would allow the participant to use her current skill sets to accomplish