Communication is defined as the process through which information is passed from one person to another. The importance of communication is the essential foundation in nursing. It helps in creating bonds between individuals as well as promoting understanding. We need communication not only to convey information and knowledge to one another, but more importantly, to relate to one another as human beings around the world in the context of relationships, families, and organizations. With verbal and nonverbal methods of communication, nurses must utilize strategies and excellent communication skills to provide safe, and quality care.
Effective communication
Communication is core in all professional career to deliver safe patient care. “Effective
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The effective of communication is dependent upon numerous factors: age, gender, culture, language barriers, developmental and cognitive level, and willingness. Nurse faces common barriers to communicating with their patient’s every day. As a nurse when we encounter some of these barriers, we should “assess factors that influence the patient and the ability to learn…readiness/willingness to communicate…and patient ability to communicate” (Boykins,2014, p.42). Effective communication involves overcoming these barriers and conveying a clear and concise message. As patient-centered care continues to advance the resources and tools used for communication with patients and other healthcare providers continue to raise. TeamSTEPPS, CUS are two of the tools developed to help guide communication and teamwork. TeamSTEPPS (team strategies and tools to enhance performance and patient safety) works on building skills to effectively communicate and work together as a team. “Using crucial conversations framework healthcare members can build more effective helping and healing relationships with each other” (Hood, 2014, p.104). CUS (concerned, uncomfortable, stop) is a tool developed to help with conflict and resolution. It gives quick, clear actions to take when involved in a situation where safety is or may be an
Using effective communication strategies between healthcare practitioners and patients is essential to ensure high-quality and safe patient outcomes. As health care becomes more complex, the focus for organizations and health care professionals is focused on processes that facilitate clear communication and collaboration, that in turn improves patient safety and outcomes (Rosenstein, Dinklin, & Munro, 2014). Successful collaboration and improved outcomes is directly related to the quality of communication. Effective communication in a healthcare organization engages staff, conveys trust, and sets expectations for accountability (Men, 2014).
Communication is one of the basic survival skills of human and also a fundamental part of nursing. Effective communication would help to promote a positive nurse-client relationship which is crucial for the delivery of quality nursing care (Sheppard, 1993; McCabe 2003).
Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.
Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family.
Nurse-patient communication requires an understanding of the patient and the experience they may encounter. Good communication is not based on the abilities of a nurse, but their education and experience they may have. Nurses must devote their time to the patient when communicating necessary confidentiality and the nurses should not forget that communication should include who is surrounding the sick person and
Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.
‘Clear and complete communication between health care providers is a prerequisite for safe patient management. Which is a major priority of the Joint Commission's 2008 National Patient Safety Goals and long-term care (LCT). (Commission, 2008)
Communication is a key quality in many professions, but none more so than in the profession of nursing. Nurses are primary health care professionals; therefore, they are usually the first health care professional the client will encounter in a health care setting (Potter & Perry, 2010). This emphasizes the importance of communication skills for nurses in two ways: first, nurses will need to effectively communicate with the client to appropriately gather all needed
Being able to communicate helps to prevent unsafe practice and increases patient safety. Staff to staff communication errors have been identified as the root cause of 20 percent of sentinel events in public hospital settings. It is important to be able to communicate with your team members and team leader so that you can communicate pertinent information effectively and quickly (Mater Health Services Brisbane Limited
Communication is important in terms of health and social care setting. The patient and the healthcare professional needs to get the best understanding in order to provide the patient clearly about their care. Nursing is almost impossible if the patient needs are not clearly established. Communication facilitates the patient
In summary, professional communication is a very core for the therapeutic relationship. In detail, knowing how to create a successful communication will show the sincere intention of the nurse to patients’ concern because they are not only sufficient to assist patients’ data but also convey the message that patient can trust then accept. Therefore, choosing to be a nurse means increasing interpersonal communication knowledge and skills. Nurses should always remember this as a basic qualified standard to reflect of how they sympathize with
Being able to give and receive information is the key to provide effective care to the patient. Positive attitude towards work and sharing information is needed as this will lead in giving quality and satisfying care and promote wellbeing. Also informing patient about their care is important as this will help build trust between you and the patient .If there is communication between nurse and patient it increases the nurse understanding of the patient’s needs and values. It also helps clarification if there is misunderstanding (Dabney and Tzeng, 3013). Communication is a two way of expressive and receptive so that the message and responsibilities of both parties is understood. As a nurse I need to be clear, concise when talking and to write effectively. The information has to flow freely between health care team and patients (Boykins,
The bottom line is communicating effectively and efficiently in health care impacts is an important but difficult and complex task. However, since every audience differs in goals, characteristics, and nature, that is what is most important is implementing effective communication. The nurse implement and include frequent two-way communication, repeated and on-going evaluation of how well the audience understands the messages, and consideration of how to improve the
According to J.F Giddens, Communication is defined as a process of interaction between individuals in which symbols are used to create, exchange, and interpret messages about ideas, emotions and mind states. (PP) Communication is a lifelong learning process for a nurse. Good communication between nurses and patients is essential for the successful outcome of individualized nursing care of each patient. It is important in building relationships with clients
It is factual that effective communication skills and competency are needed upon achieving a profession as a nurse. Upon first greeting a patient the distinctive level of communication is apparent. Communication has two core factors, non-verbal and verbal. Both types of communication will be implemented on a regular basis as I interact with patients in my nursing career. It will be vital for me to attain an increased and developed