What Is The Brand Image In Hotel

The research results showed that product quality was not the strongest factor that led to brand loyalty but market inertia and that product quality was more likely to lead

For instance, in the hospitality industry, the Hilton brand symbolises high-end properties, elevated quality of service and a unique guest experience. Brand name and brand image are essentially two factors that differentiate companies which operate in the same industry and market. Therefore, the brand name must be unique. Hotel companies like the Hilton have established strong national brands and seek to use them globally with an intention of increasing profits. Once its established as a global brand, the company has successfully created an international image that can lead to increased efficiency through branded marketing efforts and cost savings on a much larger scale. Nowadays with an increase in international travel, the competition among international hotel corporations is becoming a lot more competetive. Those tourists that travel to foreign countries tend to stay in one of the known hotel brands and their standardised quality of service. Hotel chains are motivated to maintain a high rate of global expansion as a key marketing strategy of creating brand loyalty (King,

Customer’s perception about the particular product is defined as a brand image. In recent days, building a strong brand has been proved to bring financial rewards to organization and becomes a top priority. It is regarded as hard core of any products and services, from small fruit juice shop to multinational organizations. The food manufacturing companies

Simplified brand loyalty describes a status in which consumers determine their selves in; out of it they become committed to a brand. Thereby they continue purchasing products or services of a specific brand. At this point consumers rather spent more money on a product of a specific brand than buying from multiple suppliers within the same category. Mainly brand loyalty is a result of consumer’s behavior, which is enforced through a company’s measurements regarding branding. Branding is a process that a company runs through in order to establish a new brand. The ambition here is to strengthen a unique name and image for a product in

At the bottom of this pyramid lies the indifferent consumer with no brand loyalty. Each brand is perceived to be sufficient, yet the specific brand plays little to no role in the purchase decision. Convenience or a sales promotion is a larger factor when purchasing. On this bottom section, the consumer can be labeled a price buyer. Next, there are buyers that are not dissatisfied with product. There is not a large enough reason to stimulate change, especially if the change will result in effort. This section is termed habitual buyers. They are vulnerable to competition that offers an obvious benefit for switching. However, this section is not looking for alternative options; therefore, they might be hard to reach for competitors (Kombrabail, 2009). Next is the satisfied buyer,

Customers will remain loyal based on the innovation and quality of the product. The distribution and advertising of the brand was also further investigated as well as consumer confidence.

One of the reasons brand loyalty is hard to attain and keep today is consumers are finding the products they need and want. And those products most often are cheaper than brand products. Shoppers are smarter and better equipped to find deals that are best for their wallets.

In addition to that Lin (2010) also specifies loyalconsumerspurchase more products and loyal consumers are less-price sensitive and pay less attention to competitors’ advertising. Therefore, when taking in to consideration of above mentioned benefits, it clearly represents the positive impacts of brand loyalty towards a firm. Furthermore Khraim (2011) also confirms that the brand loyalty is vital for afirm to make sure that its brand is kept in the minds of consumers and avoidconsumers from switching to other brands. There are many forces drawing consumers away such as competition, customers’ thirst for variety, etc. hence obtaining and maintaining loyalty for a particular brand is not an easy task thus marketers should clearly understand how loyalty factors can affect consumer buying behavior in the marketplace and find out ways and means to gain brand loyalty towards their productsKhraim (2011).

According to A Theory of Multidimensional Brand Loyalty (Sheth & Park, 1974), brand loyalty was a positive bias toward the brand and they classified brand loyalty behavior into three dimensions. Firstly, emotive tendency, it relate to positive emotion toward favorable brand than other brands such as likeliness, premium-value, etc. Secondly, evaluation tendency, it relate to positive evaluation toward the particular brand. For instance, consumer may evaluate particular brand that it has higher performance, which affect the utility of product, so they intend to buy the particular brand over the other brands due to the positive evaluation. Thirdly, behavioral tendency, it relate to the trust on physical activities of brand. The consumer may trust on the brand and consume it even they have to pay in advance. Hence, this behavior needs to learn from buying experience and consuming product of the brand as usual. Moreover, Sheth and Park stated that at least one of these three dimensions could create brand loyalty. Hence, as showing in Figure1, there would

By and large, loyal customers will be beneficial to a brand as it can reduce the cost of marketing. Moreover, customer loyalty can be made the most of brand extension and market penetration strategies. As a final point, “loyal customer is an asset for a brand, and has been identified as major determinant of brand equity” (Dekimpe et al., 1997:20).

The influence of the WH brand of the visitors’ choice is considered a consequence of the brand awareness, because the customers depict a set of associations in their mind about the brand affects his judgment or the purchasing decision process (Keller, 1993; Aaker, 1991). Due to that fact, measuring the accreditation of the WH brand with the visitors’ decision is relatively investigating together with the brand awareness (King, 2011; Phosikham, 2010; Yen and Morison, 2008; Marcotte and Bouredeau, 2006; Hergesell, 2006).

Hospitality industry become one of the big sector in the world since the trends of travel, globalizing and growing of economy. Nowadays, managing hospitality operations is not such easy, the reason is now there are huge amount of hotel competitors and customers are expecting more with higher living lifestyle. With the high amount of luxury travellers, hotels are tend to become more luxury by increase the service level and innovate high technology to gain competitive advantage. However, there might have challenges on operating the hotels with the issues of uncertainty. In this essay, several definitions and theories will be used to identify the issues of luxury. It will also be mentioned about the trends and challenges of managing luxury in the hospitality in order to achieve competitive advantage under the uncertainty. There will be discussion of how the hotels manage luxury by different marketing and innovation so as to understand the customer’s needs and wants. Finally, examples and case studies will be used to support the discussion.

The behavior in which a consumer keeps buying a product time and again instead of buying products from other competitive companies is called Brand Loyalty. Brand loyalty can often be termed as Customer Loyalty, Brand Commitment, Product Loyalty etc. Brand Loyalty is seen among consumers when they realize that the product is better than the other products that are available in the market. This affinity of a consumer towards a particular product is considered to be brand loyalty. Although, this consumer behavior is not limited to a simple repetition of a purchase, there is also a psychological reasoning behind the consumers’ affinity towards behavior.

An analysis of brand image problems faced by an air transport service providing company in Pakistan

This results in the consumers differentiating the brand from its competitors as a result of likelihood of consumers purchasing the brand. Hsieh & Huang, 2013 also suggested “the connection between brand and brand image is complementary. A positive image not only shows the characteristic of a brand, catching people’s attention, but also promotes the positive merits and values of a brand, as well as the loyalty of consumers.” Hence, the author believes that as brand image is described as a perceptual phenomenon also acts as an important factor that contributes to the perception differences among