Why Is United Airlines Wrong

1. United Airlines is owned by the UAL Corporation and was incorporated on December 30, 1968. The actual company was formed may years before this actually in 1925 and was a private mail carrying service between Pasco, Washington, and Elko, Nevada, and from these humble beginnings they formed a were able to start a company that would come to be a global leader in the airline service. From the 1960’s to the 1980’s the company had 6 different presidents and started to expand and venture into different aspects of business other then airlines and were unable to have any success. These companies that they purchased were not a success and were later resold.

United Airlines and Continental Airlines, two major airlines companies, agreed to a merger that would create the world’s largest airline. Such important deal has a lot of problems to be dealt with, from technical, for example how to put the companies databases together, to more fundamental, like how the company should be ruled.

The pilot didn't say anything. He just kind of nodded at her and he walked up to the front, looked at me, looked at the two in front of me -- didn't say nothing. Next thing I know one of the gate agents is calling our names.” (Hirchkorn & Okwu) Dasrath is 32 years old, works as an analyst for Morgan Stanley, and more importantly is a full fledged US citizen. That is clearly racial profiling. Of course, we go back to the burning question right now. Was the airline just being safe? And does the airline have a responsibility to remove an individual from the flight who is making another passenger uncomfortable?

The Wall Street Journal espousing the fact that certain analysts believe that United Airlines should discontinue certain flight service from San Francisco to Washington, D.C. does not necessarily mean that United Airlines should do so. In fact, United Airlines must certainly consider that action as one of the options available to them, but it other options are equally as accessible, and may make a lot more sense. Although accountants are charged with the responsibility of making sense of the numbers, company executives are charged with seeing the 'big picture' and making decisions based on what is best for the entire company, even if that means that some flights are less profitable (or not profitable at all) than others.

This led the NAACP to issue a national travel advisory black people warning them of the discriminating and disrespectful policies of the airline. According to NAACP, there has been a pattern of prejudice which has been going on for months. Now, they have finally taken action against it by issuing a warning before booking and boarding

Shoshana Hebshi was pulled off of her flight upon landing by the FBI because she and the two men seated next to her were of Arabian descent. The assault was provoked when passengers began complaining after the two men got up to use the restroom, so the flight attendants called the police and told them the men were “possibly of Arab descent” (Warikoo, 2013).After the three of them were pulled from the plane, they were strip-searched and jailed for over four hours. Hebshi filed a suit against all of the major organizations involved, including the FBI and the airline she was flying with.

On October 2 2001, Switzerland’s national carrier- Swissair, canceled all of its flights due to a very severe cash shortage due to overexpansion and the recent event of 9/11, the airlines assets lost much value. Dozens of flights that were scheduled and passengers from all around the world were unable to fly anywhere. All Swissair security desks in all airports were closed and employees weren't available to assist the lost passengers, who weren't offered methods of help. Most Swissair passengers were forced to stay in the airport and had to sleep on the floor, as it was their only choice.

Airline travel is arguably safer than that of car travel, with not only less risk for in motion issues and collisions of any sort, but not issues about missing the turn off. Airline travel issues do not usually persist during travel, yet can sometimes happen before the take-off even begins. The issue with Airline travel is not travel hazards, but instead travel protocols often carried out by the airline companies. United Airlines specifically has gone through too many CEO switches and un-transparent business ethics leading to customer complaints and needs to reevaluate business ethics.

The article “Here’s what United will do differently after the infamous dragging incident”, written by Kristine Phillips and Avi Selk (2017), describes the aftermath of the incident where a United Airline passenger was forcibly removed from an airplane to open a seat for an off-duty crew member. This event was a disaster for United and fueled public anger toward United, even “international outrage” (Phillips & Selk, 2017). This issue has caused United Airlines to change their policies by requiring off-duty crew members to “check in at least an hour before the flight leaves” (Phillips and Selk, 2017) and once the airplane has been boarded, the passengers cannot be removed, unless it is for safety reasons.

Given the time and weather, the airline crew would have been under lot of stress and might be very eager to move on to their next task and also we need to consider operational expenses of a foreign airline. There are multiple issues here:

The airline industry is greatly influenced by the the travel and tourism trends across the globe. The World Travel and Tourism Board states that the the level of tourism is likely to grow even as the years progress. The growth in the level of tourism is expected to grow at a level of 4.5 per cent annually. This is expected to continue upto 2017. Thus the organization should fully prepare it self and take over the tourism market.

Other airlines had claimed that they had not received any call from Northwest Airlines regarding the situation nor asking any help from them. Also, the situation could be mitigated if Northwest Airlines had integrated stairs on their planes. Spirit Airlines had in fact safely deplane their passengers using the integrated stairs. The passengers were then immediately taken into waiting rental car company buses to the terminal. The Northwest Airlines could borrow the appropriate mobile passenger stairs from another airline to mitigate the situation, but they had not considered to do so.

Ethics can also be affected due to delayed or cancelled flight. BBC reports of a couple, Robert Evans and Melissa Taylor who passengers of Thomas Cook flight that’s had to sleep on the floor, no hotel was offered when their flight got cancelled after being delayed for 9 hours previously. Customers had to wait until the next morning to

The terrorist attacks of September 11, 2001 severely affected the airline. On the morning of September 11, 2001 the Federal Aviation Administration suspended all commercial airline flights and Southwest did not resume flight operations until September 14. During this time Southwest canceled about 9,000 flights. After flights were resumed, revenues were severely impacted and ticket refunds increased. To aid the airlines affected by the terrorist attacks, the Air Transportation Safety and System Stabilization Act provided some compensation to qualifying United States airlines to help compensate for the losses (Southwest 2005).

With 1988 operating income of $801 million on a revenue of $8.55 billion, American Airlines, Inc. (American), principal subsidiary of Dallas/Fort Worth-based AMR Corporation, was the largest airline in the United States. At year-end 1988 American operated 468 aircraft on 2,200 flights daily to 151 destinations in the United States, Bermuda, Canada, Mexico, the Caribbean, France, Great Britain, Japan, Mexico, Puerto Rico, Spain, Switzerland, Venezuela, and West Germany.