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Workplace Observation Essay

Decent Essays
My paper will talk about the communication in our department and company wide. The next topic my paper will talk about is culture that exists in our organization for safety in the workplace and home. Then we will move into a process that our company have which address conflict in the workplace. Finally, the technology enhancements that we have changed to improve our process, address customers concerns, and automation of some of our service we offer to our customers, which include our meter reading department.

Communication PECO Energy offers various types of communication in our organization. The types of communication can range from emails to voice mails depending on the type of information communicated to the timeliness
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Our organization focus on and reinforce the behaviors needed to have a safe environment. We have frequent fire drills, every meeting has a safety feature and communication on safety is done weekly at our tailgate meetings. We also offer defensive training, screener safety during storms, equipment readiness, and now we moved to home safety, which gives reminders during season changes. We utilize the STAR principle, which means Stop, Think, Act and Review. This helps inside the workplace to keep all employees alert to report any unsafe conditions. This is also incorporate in our overall mission statement and in each employees Performance Reviews. We also have in place two types of analysis which will be conducted when an unsafe condition exist. The first report is called an ACE, which means an Apparent Cause Evaluation, and the second report is called a RCA, which means a Root Cause Analysis. These process can be used to analyze the root cause of an even and recommend the necessary corrective actions that need to be taken then this information is shared within the organization to prevent future events from occurring.
Conflict
One way we handle conflict is through a process we call PECO SOLVE. This process is designed to offer flexible internal dispute resolution process that would encourage early resolution of employment disputes without fear of retaliation, to promote
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