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Zero Balance Letter: Case Study

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Hi Judy, I spoke with Ms. Lacy today and she is claiming that our office sent a zero balance letter to her last year. Will you please review the notes and the file information and let me know if you can find a copy of the letter or recall anything about the notes in regards to a zero balance letter? She is claiming that her and her sister/co-defendant’s tax returns for the past 5 years should have paid off the debt before now. Please review and respond to this email.

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