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1266 WordsSep 14, 20146 Pages
CHCCS400C – Work within a relevant legal and ethical framework: Assignment 1 What you have to do Students need to complete three (3) tasks: Task A: Complete ten (10) short answer questions based on the learning materials. Task B: Case study. Complete eleven (11) short answer questions. Task C: Complete six (6) short answer questions based on the learning material. Task A Students need to answer the following questions: 1. Why is it important for a worker in the Community Services Industry to follow their job description? 2. Define the term policy. 3. Define the term procedure. 4. Why do Community Services Industry workers need to work within agency policy and procedures? Provide three (3) reasons. 5. Give five…show more content…
6. Identify the factors that contribute to risk of harm of the children in this case study. 7. Identify and discuss your duty of care in relation to each family member? 8. If you were unsure about how to proceed in working with this family, what would you do next? Read the next part of the case study and answer the following questions: In the course of your work with Julie and her family, Julie expresses dissatisfaction about your work with her family. She is adamant that you have a vendetta against Bill, and that you have breached her confidentiality by discussing her situation with other services (such as Centrelink) and is accusing you of acting unprofessionally. 9. Identify Julie’s rights in this situation. 10. Identify the legislation that supports client complaints in this industry. Legislation has the word “Act” in the title. 11. Discuss how you would deal with Julie’s complaint. Task C Answer the following questions: 1. From the learning material, identify a model for working through issues and dealing with ethical dilemmas. 2. From the learning material, identify the significant ethical guidelines in the Community Services Industry. 3. From the learning material, identify ways that we can ensure client rights are upheld. 4. From the learning material, identify the basic organisational procedures that you will
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